Hey @Mark_Wencek – we can absolutely process the refund for you, but just to be clear, this seems wrong:
If you want to give me a few more details (as described here) we can try to figure out what’s going on, and then you can stick around or we can process the refund anyway. But I’d be happy to see if we can figure this out, and I’m pretty confident we can get this working for you, no obligation.
If you’d prefer to just go for the refund, just send an email to contact@roonlabs.com and someone will follow up real soon and get everything processed for you. Although we’ll be sorry to see you go 
In any event, thanks for letting us know about the trouble @Mark_Wencek!