Hi @David_Lucena ---- Thank you for the report and sorry to hear of the troubles here. The feedback is appreciated!
Continuing forward, may I very kindly ask you you to please provide the following:
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A brief but accurate description of your current setup using this link as a guide. Please be sure to provide the exact specs of the device having the issue.
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Please send us over a set of your “Roon” logs using the instructions found here.
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Please verify that you have been making regular backups of your Roon DB.
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I would like to see if we can trigger a change in behavior with your setup by having you temporarily test with a fresh install:
- Locate your Roon database according to these instructions
- Rename the entire Roon folder to
roon_old - Relaunch Roon, sign in, and configure a new install
- Let us know if you see this error again
Very important: DO NOT delete the newly named “Roon_Old” folder for any reason.
-Eric