Hi @David_Hill ----- Thank you for the report and my apologies for the troubles here. To help aide in my evaluation of this issue, may I kindly ask you to please expand on the description of your setup as seen here.
Lastly, I would like to propose a small test to see if we can trigger a change in behavior here. Could you please try the following:
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Make a backup of your current DB as seen here.
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Once the backup has been made and is now safely saved elsewhere…
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Navigate back to your Roon folder.
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Rename it to something like
Roon_old -
Reinstall Roon from our website.
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Try to log back in.
-Eric