Hi @Wilfred_Wong ----- Thank you for the report and sharing your feedback with us, both are very appreciated!
Moving forward, may I very kindly ask you to please provide me with the following:
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A brief but accurate description of your current setup as seen here.
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Are you by chance still seeing the “spinner” in the top right hand corner of the Roon interface?
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If you go into the “services” tab (found under “settings”) and you click the “edit” button next to TIDAL what do you see? A screenshot would be a big help.
-Eric