Hi I recently started to find a lot of tracks unavailable on Roon (using Tidal) even though the tracks are available if played directly in Tidal.
Any way to fix this?
Many thanks in advance
Any specific tracks? Then we can see if itās happening for multiple people.
Actually many tracks! I can send a screenshot later if it helps but I donāt think this is related to a specific album but it seems like a broader issue to me.
Itās really helpful in addressing the issue if you can provide specific examples.
Hi @Julien_Monguillot ----- Thank you for the report and sharing this observation with us. The feedback is always appreciated.
Moving forward, having some details about your setup (as seen here) would be very appreciated, as this will give us an idea of what you are currently working with
Furthermore, in regard to this behavior you are experiencing. If you havenāt done so already, I would recommend trying the following:
-
Power cycling your equipment, networking hardware included (i.e router, switches, etc).
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Clearing your TIDAL cache.
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Log in and out of TIDAL within Roon.
-Eric
Thought Iād dust this topic off.
Taylor Swift - Reputation -> shows in the New Album Tidal section in Roon. Butā¦ all songs show āunavailableā .
Perfect Duet by Ed Sheeran and Beyonce was visible yesterday (and āunavailableā), and disappeared today.
Both available and playable in the tidal player.
Same, identical issue for me. Both items
And theyāre there
Hi @thyname ----- I wanted to touch base and see if you were still experiencing the mentioned behavior. If you are, have you tried clearing your TIDAL cache yet?
Let me know and we can continue for there. Many thanks!
-Eric
yes, same issue last night. I am at work to test it now.
I did force sync w/ Tidal a few times, but I have no idea how to clear the Tidal cache.
Hi @thyname ---- Please see blow on how you can clear your TIDAL cache Thanks!
- Quit Roon (or RoonServer)
- Find and open your Roon or RoonServer folder
- Locate and delete only the cache folder (Roon/Cache)
- Restart Roon
-Eric
And how do I do this with my NUC w/ ROCK? Thatās where my Roon Server is located. Through its web interface on iPad?
Tidal has available The Rolling Stonesā āOn Air,ā but when I look up through Roon, it says āUnavailableā for all tracks. When I got to the Tidal player (same account), all tracks play fine.
???
DS
We are looking into this issue @Doug_Schneider ā hopefully weāre able to identify the issue soon.
Ericās post above has a workaround that may work, so give it a try if youāre inclined and please let us know how it goes.
Thanks for everyoneās patience !
Ok, this was fixed for me when I went home. I did not have to clear any Tidal cache
A post was merged into an existing topic: āThis track is not currently availableā TIDAL error message