Support


Nucleus Support This category is for resolving issues related to Nucleus or Nucleus+ issues. FAQs (Deprecated) This section of Community is no longer in use, and is only visible to staff. Metadata Issues This is the place to talk about your metadata issues.
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Updated Moderation Policies in #Support :eyes:

Since Roon launched in 2015, we’ve done all of our support right here on the Community Site. Over the years, the community of Roon members has grown quite a bit, and our Support Team has expanded in parallel. We’re extr…

3 March 21, 2019
I'm having a problem with Roon -- where do I report it? 4 February 24, 2019
About the Support category 2 June 21, 2015
Linn Akurate DSM playback stops/pauses by itself 17 May 25, 2019
Roon Core Authorization Problem 3 May 25, 2019
How do I Migrate Core from Mac to NAS and retain all my edits 2 May 25, 2019
"An audio file is loading slowly" for DSD64/DSD128 3 May 25, 2019
Forced upsample on Lindemann Limetree Bridge 12 May 25, 2019
Kef LS50W - can't play hi-res above 96kHz 17 May 25, 2019
Sonata For....What? 2 May 25, 2019
Jonathan Blake's "Trion" 6 May 25, 2019
Crash. roon suddenly fails, mid-playback, to recognize bluesound devices 21 May 24, 2019
Roon shows track as playing but is not actually 38 May 24, 2019
Remote Devices can't find core 3 May 24, 2019
Squeezebox doesn't turn off when connected to roon server 8 May 24, 2019
Album, Artist and Track name not shown on Chromecast built in receiver 1 May 24, 2019
"Roon: An audio file is loading slowly. This may indicate a hardware or performance problem." 10 May 25, 2019
Backup attempt causing "Lost Connection" of ROCK NUC 16 May 24, 2019
Need holiday music excluded 10 May 24, 2019
Spaces in directories / SMB share 6 May 24, 2019
Roon connection to library /core 13 May 24, 2019
Album art flickers on Apple TV 4 5 May 24, 2019
Listening via Sky Q 2 May 24, 2019
How Roon identifies multiple instances of the same track. A point of clarification 5 May 24, 2019
DSD upsampling reverses Channels 6 May 24, 2019
Adding Tidal album to library looses metadata 6 May 24, 2019
Roon stops playing music 25 May 24, 2019
NUC and external drives 16 May 24, 2019
MQA will not work in Tidal/Roon combo 17 May 24, 2019
Edit storage location and Roon re-analyzes all files 6 May 24, 2019