Support

Metadata This is the place to talk about your metadata issues. ARC: Port Forwarding Help This category is for cases that require assistance with Port Forwarding. Nucleus Support This category is for resolving issues related to Nucleus or Nucleus+ issues. ARC: Port Forwarding Resources This category includes information about port forwarding, with troubleshooting details for specific routers and ISPs.

Topic	Replies	Views	Activity
How to get help with Roon Support Do you need help with one of our products? Well, you’re in the right place! Just click on the “Get Help” button at the top of the Support category, or click the image below… From there you simply need to answer a few…	2	1054	February 12, 2024
About the Support category Support	1	9901	June 21, 2015
Roon app unable to connect to server (ref#96JOJA) Support	15	83	April 24, 2024
Issue with Playing Music on Sonos Amps and Ports (ref#KLUP29) Support	1	8	April 24, 2024
Unable to Start Radio Function in Roon Core on Mac Pro (ref#U8TLD4) Support	0	6	April 24, 2024
Demo System Failure After Firmware Update: No Power Light, Network Indicator On (ref#Y3LGXS) Support	1	11	April 24, 2024
Folder view updated with new folder, but album not added to Genre overview Support cd	1	18	April 24, 2024
Roon Build 1400+ : Issues with Airplay Connection to Certain Endpoints [Ticket In, Fix Forthcoming] Support	70	573	April 24, 2024
Nucleus Dropped Off My LAN Nucleus Support	7	81	April 24, 2024
Issue with Roon not Opening on Windows 11 (ref#OHSFED) Support	10	112	April 24, 2024
Roon not starting on Windows 11 machine (ref#5X1UIB) Support	15	143	April 24, 2024
Static-y audio issue with Roon ARC Bluetooth connection in car (ref#65OODE) Support	0	17	April 24, 2024
Intermittent Loss of Connection to Roon Server (ref#LEC3MG) Support	0	25	April 24, 2024
Roon Server cannot connect to Nucleus+ Nucleus Support	3	49	April 24, 2024
Roon server not running - can't get it to start Support	10	66	April 24, 2024
Roon Arc connectivity issue (ref#RYSB7U) Support	0	25	April 24, 2024
Issues with Tidal Playlists and Roon ARC, seeking assistance (ref#8EQO67) Support	1	27	April 24, 2024
Fan Spinning and Case Warm on New ROCK NUC12WSHi7 - Need Advice (ref#GWEML1) Support	25	308	April 24, 2024
Login Looping Issue Between Roon App and Browser (ref#UPHTEO) Support	0	26	April 24, 2024
Editing Problem with a new Notebook - help please Support	13	99	April 24, 2024
Roon Not Recognizing EarMen Tradutto DAC (ref#DMXG7Y) Support	3	34	April 24, 2024
Network Error on Vodafone THG3000 Wi-Fi Hub - IPv4 Connectivity Error (ref#YLHOI9) ARC: Port Forwarding Help	4	53	April 24, 2024
White lies - Song: Death - Wrong linked lyrics (displaying another songs lyrics) Metadata	0	22	April 24, 2024
"Random 'Roon has quit unexpectedly' errors causing library loading issues on Mac Studio M1 MAX" (ref#WJD1SO) Support	0	22	April 24, 2024
Unable to access full Qobuz album in library with only one track - "versions" tab missing in album view (ref#L0DPL0) Support	2	69	April 24, 2024
Nucleus (Roon Rock) to support HQPlayer Nucleus Support	2	45	April 24, 2024
Metadata Errors Metadata	4	48	April 24, 2024
Roon App Permanent Activity Indicator and Metadata Pause Issue (ref#QK0O1Y) Support	3	32	April 24, 2024
Waiting for Roon Server problem Support	22	305	April 24, 2024
Issues with Roon Update causing frequent interruptions in music playback (ref#61MOET) Support	3	87	April 24, 2024