Support

Metadata This is the place to talk about your metadata issues. Nucleus Support This category is for resolving issues related to Nucleus or Nucleus+ issues. ARC: Port Forwarding Help This category is for cases that require assistance with Port Forwarding. ARC: Port Forwarding Resources This category includes information about port forwarding, with troubleshooting details for specific routers and ISPs.

Topic	Replies	Views	Activity
How to get help with Roon Support Do you need help with one of our products? Well, you’re in the right place! Just click on the “Get Help” button at the top of the Support category, or click the image below… From there you simply need to answer a few…	2	1036	February 12, 2024
About the Support category Support	1	9897	June 21, 2015
Frequent Live Radio Dropouts despite High Network Speed (ref#RWA5ER) Support	5	60	April 23, 2024
Album mix-up between Depeche Mode and covers band on Qobuz appearing as the real Depeche Mode in Roon (ref#287HMA) Metadata	3	51	April 23, 2024
Unable to Delete Entire Queue in ARC Music Streaming App (ref#NFG0YE) Support	4	52	April 23, 2024
Issue with Large Library Crashing After Recent Roon Updates (ref#XNI4EU) Support	20	150	April 23, 2024
"Unexpected Errors When Starting Radio on Songs and Limiting to Library Issue" (ref#GGOL6S) Support	6	67	April 23, 2024
Signal Path Conversion Issue on Intel NUC with Muse NOT Enabled (ref#6OJLKK) Support	2	22	April 23, 2024
Error loading library in Roon app on Nucleus - Unable to access settings or navigate away (ref#6LL009) Nucleus Support	0	18	April 23, 2024
Roon Build 1400+ : Issues with Airplay Connection to Certain Endpoints [Ticket In, Fix Forthcoming] Support	63	475	April 23, 2024
High Memory Usage by RoonAppliance Causing Slowdown on Windows 11 Desktop (ref#5TWYOC) Support	10	161	April 23, 2024
Nucleus Dropped Off My LAN Nucleus Support	3	54	April 23, 2024
Issue with Roon ARC on Astell & Kern SP3000 DAP - "Something went wrong while syncing to Roon Core" (ref#C78OUD) Support	2	36	April 23, 2024
Roon app unable to connect to server (ref#96JOJA) Support	14	78	April 23, 2024
Direct link between roon and dak Metadata	1	45	April 23, 2024
Waiting for Roon Server problem Support	20	276	April 23, 2024
Issues with Music Playback and "No Audio Devices Found" Message (ref#O10N4F) Support	2	33	April 23, 2024
Unable to Play Individual Tracks on Apple HomePod mini from Roon Server (ref#L83YVM) Support	3	58	April 23, 2024
Issue with ARC not working after Roon software update on iPhone (ref#J23DUM) Support	14	126	April 23, 2024
Issue with Opening Roon Remote on Windows 10 (ref#TSPM0J) Support	0	25	April 23, 2024
Audio drops in Roon despite stable internet and Sonos setup (ref#S0XW2U) Support	37	248	April 23, 2024
Red triangle with exclamation mark and server connection issue in Roon home page (ref#KH8A6C) Support	3	66	April 23, 2024
Playback issue after pausing track - play function not responding (ref#SD08GB) Support	2	52	April 23, 2024
Roon Server Grayed Out and Not Loading on Mac OS 13.3.1 (ref#5KML2V) Support	0	28	April 22, 2024
Unable to Connect to ROON Server "NAS36ABOC" (ref#ARPLA2) Support	1	36	April 22, 2024
Issue with Starting Roon on Windows (ref#PEG1RX) Support	31	235	April 22, 2024
Request: Opening a Public Spotify Playlist URL in Roon (ref#FGUYIU) Support	4	62	April 22, 2024
Issue with Albums Disappearing in Roon Despite Being Accessible Elsewhere (ref#P0XCIW) Support	15	169	April 22, 2024
Roon ARC “Poor Connection” issue with Carplay and iPhone 15 via tethering (ref#CUWVG7) ARC: Port Forwarding Help	12	161	April 22, 2024
Issue with ARC connection on Macbook Pro/Sonoma OS 14.4.1 (ref#PQK76R) ARC: Port Forwarding Help	3	32	April 22, 2024