2 tracks skipping on Roon but working on Macbook [Ticket In]

Core Machine (Operating system/System info/Roon build number)

rock 1.7 (528)

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

ethernet

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

bluesound + sonos

Description Of Issue

2 local tracks (FLAC 24/192) of the same album keep skipping while work perfectly on my Macbook.
If I “play from here” they keep skipping, if I “play now” they’re working.

All the softwares in the chain are updated: rock, bluesound, sonos and all connected with ethernet.
Already tried to re-convert tracks (same bitrate) and remove all the queue from roon and bluesound.

Deleted and copied all the files again on Rock + Re-identify and re-analyze the album several times.
Rebooted Rock.

Never happened before with any other track in my library

Hi @Matte_Rocks,

Does this behavior happen for both the Bluesound and Sonos zone with the same tracks? If the answer to this is yes, can you please upload the tracks to Dropbox / Google Drive and send me a link via private message (click my name -> message)?

Hello @Matte_Rocks,

I wanted to touch base with some good news, which is that our technical team has been able to reproduce this behavior and we’ve opened up a bug report with our developers.

While I can’t say for certain when this bug will be fixed, getting things reproduced in-house is a critical first step, and I will keep this thread up to date as the team passes along feedback and work begins to get this resolved.

Thanks again for the report!

Thank you.
If you need the whole album to test it just let me know and I will share tracks in pvt msg.

Hi @Matte_Rocks,

Do any of the other tracks on this album exhibit this issue or is it just those two tracks? If you want to send the full album over, you can do so, maybe it will help when taking a look for any patterns as to why these two tracks are problematic vs the other working ones.

when playing the album from the beginning those 2 tracks are skipped or the music simply stops…sending u a new link in pvt msg.
thnx

1 Like

Thanks for the info @Matte_Rocks, I have forwarded QA the complete album.

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