84602 files deleted! Lost almost entire library (minus some new ones that I just imported)

Support
1

Core Machine (Operating system/System info/Roon build number)

Roon Rock 1.55 (build 555) on Intel NUC I5

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

connection to router - HP Officeconnect Switch then to Meraki MX65W

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

Singxer SU6 connected by I2 HMDI to DirectStream DAC

Description Of Issue

I added about 300 songs to my library (copies over my LAN) this morning and all of a sudden, my playlists, albums etc disappeared. I went to the library settings in Roon and I can see that Roon is offering to clean up “84602 files deleted”. I tried rebooting my Roon Rock a few times but it has not restored the files.

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2

Where is you library located? On a NAS or other network location? It sounds like the files were deleted by something other than Roon and that they are no longer available where Roon expects them to be.

Do any other users or software have access to the media location?

Have you installed any new software recently or made setting changes?

I hope you have a backup of your media. If you do, you should be able to solve this easily, but you should figure out how it happened to avoid it recurring.

3

Nothing was deleted. The files are on an HDD which is physically connected to the NUC.
The files are all there on the HDD. Roon just thinks I deleted them.

Perhaps a Roon technician can wade in here?

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4

OK. I found a backup from last week. Did a restore. Got my files back and even my playlists so that’s a huge relief. Library settings now tell me that there are “0” files to clean up.
So no idea what happened here. The HDD did not get disconnected (it couldn’t have been otherwise the new music would has dissapeared as well).

5

Are you sure you didn’t disable the folder that had all your music files?

6

This is a glitch in the Roon service. I did nothing to cause it to occur except normal usage of the program.

7

If this is the case, it must be a deadly serious Roon bug.

8

Which is why it would be great to get a Roon employee to look at the logs. No point in backwards and forwards Q&A.

1 Like
9

Hi !
If i were you, i would immediatly delete the « Fernando Corona » folder, or put it in quarantine. :wink:

I had more or less the same problem with a defective usb case. I would test the hdd and make a backup.

1 Like
11

Hi @Mark_Kelly1,

Can you please use these instructions to access your ROCK logs and upload a set to Dropbox / Google Drive / Send.firefox.com ?

12

Here is a link to Dropbox https://www.dropbox.com/s/gvoklogucs984d0/Logs.rar?dl=0
the “logs roonserver.rar” is the correct one I think.

13

Hi @Mark_Kelly1,

These logs appear to be from a RAATServer instance, in this case we need your ROCK RoonServer logs. Thanks!

14

The log.rar is from the RAATserver. The other rar file called “logs roonserver.rar” is from RoonServer\Logs.
Maybe I need to create a new link to that file - https://www.dropbox.com/s/9dowbo7h67jwbc7/Logs%20roonserver.rar?dl=0

15

Do you by any chance have a direct link? I’m not seeing that folder in the link you sent.

16

Sorry, try this - https://www.dropbox.com/s/9dowbo7h67jwbc7/Logs%20roonserver.rar?dl=0

1 Like
17

Hi @Mark_Kelly1,

Thanks for sending them over, I’ll ask QA to take a look to see if they can determine what happened and once I have their report, I’ll follow up here.

18

Noris,
Thanks for your help with this!

1 Like
19

Any progress on this?

20

Hi @Mark_Kelly1,

I just checked the status of your ticket and I don’t see any feedback here yet, it looks like it’s still making it’s way through the queue. Since we just released a new build of Roon, QA has a bit longer queue than expected, but once I hear back from them, I’ll be sure to let you know.

21

Noris,

Thanks for the update :wink:

Mark

1 Like