96K Hi-Res changes to 44.1K on iFi Zen Streamer (ref#TS02BT)

Support
1

What’s happening?

· Other

Describe the issue

96K Hires changes to 44.1K connected to iFi Zen Streamer

Describe your network setup

Comcast Router and Google Mesh

2

Are you selecting it over Roon Ready or AirPlay?

Can you capture a screenshot of your signal path and post it here.
It should look like this

1000024632
10000246321080×1519 157 KB

3

What’s happening?

· Other

Describe the issue

Tidal MAX (Hi-Res FLAC) converting to HICH (44.1 FLAC)

Describe your network setup

Xfinity Modem connected to Google Mesh

4

That sounds like a wrong setting to me.

Check in Settings → streaming → Tidal. And check if the Tidal quality is set to Max.

1 Like
5

Please don’t duplicate support requests. It won’t get your issue resolved any quicker and in fact hinders the support team. Thank you.

1 Like
6

HI @Baat_Karlo,
Thanks for writing to ask us about this issue. Can you provide a screenshot of your signal path as @Michael_Harris suggested?

7

Thanks a bunch, I overlooked this setting and it worked. Was a new server I was using.

:pray:

1 Like
8

So sorry, I missed the email acknowledging the first post.

9

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