A lot of timeouts from the Roon metadata server

Support
1

Roon Core Machine

Debian 11, NUC i7, 16 GB RAM

Networking Gear & Setup Details

Virgin Router in broadband modem mode
Netgear wifi & router, core hard wired, endpoints a collection of hardwired and wireless devices, clients all wifi (Android and iOS)/

Connected Audio Devices

N/A as this affects clients

Number of Tracks in Library

30K tracks

Description of Issue

Metadata services are timing out a lot. This affects the iOS and Android client with any (all tested, which is most) endpoint. Album and artist screens are very slow to load or time out, sharing tracks/albums is almost unusable. Seeing a lot of this in the logs:

09/28 13:22:50 Warn: [easyhttp] [18383] Get https://metadata.roonlabs.net/1/works/174:1:0e486cbf-62f7-4d02-815f-3b796883caf8/parts?c=qobuz-gb web exception without response: Connection timed 
out (35.231.208.158:443) Connection timed out (35.231.208.158:443)                         
09/28 13:22:50 Warn: [easyhttp] [18390] Get https://metadata.roonlabs.net/1/performers/94:1:afbd5e28-a76e-4838-899b-0d4bde04ffdd/relationships?c=qobuz-gb web exception without response: Conne
ction timed out (35.231.208.158:443) Connection timed out (35.231.208.158:443)                                                                                                                 
09/28 13:22:50 Warn: [easyhttp] [18379] Get https://metadata.roonlabs.net/1/albums/200:0:0886445671933/tracks?c=qobuz-gb web exception without response: Connection timed out (35.231.208.158:4
43) Connection timed out (35.231.208.158:443)                                                                                                                                                  09/28 13:22:50 Warn: [easyhttp] [18384] Get https://metadata.roonlabs.net/1/works/174:1:0e486cbf-62f7-4d02-815f-3b796883caf8/descriptions?c=qobuz-gb web exception without response: Connection timed out (35.231.208.158:443) Connection timed out (35.231.208.158:443)
2

Sorry for the delay - the Support team have a long queue of issues to address following the release of Roon 2.0.

Are you still experiencing this issue of timeouts?

3

NP @Geoff_Coupe. I’m on vacation now but this seemed to sort itself out over the first few days. I tried a few things but not methodically enough to give a definite cause/cure. Thanks.

4

I know form another forum some users have had issue with slow retrieval of albums artwork etc and still are. So maybe related.

5

This topic was automatically closed 36 hours after the last reply. New replies are no longer allowed.