I am running Roon 1.1 Build 88 on a dedicated Mac-mini with Intel I7, 8G RAM, 1600 MHz DDR3, OSX Yosemite Version 10.10.5.
Roon is not seeing two external drives that it previously could read. Some of the Hi Def music files are still in library but will not play. I removed one drive (Lightening connection) and copied it to a second external drive (USB connection). Reinstalled but no luck, Roon would not add it or read its contents. The Mac-mini sees and reads all the drives, only Roon cannot.
I am able to stream Tidal, but not play files I have ripped or downloaded.
Thanks for the rapid reply, Mike. Following is a quick reply of possible general interest. I will reply to your PMs next.
I tested Roon fairly systematically over the weekend. I had not been paying close attention, but it seemed like some of my Hi Def albums were missing. Initially in the Storage tab was an error message to the effect that the drive (or file or folder) was not available (I paraphrase). I confirmed that the Mac-mini could see the drive and open the albums listed. Standard definition files would play (on iTunes by default). The drive (Drive #1) was connected by a Lightning cable. I copied Drive #1 to a USB connected drive (Drive #2). I clicked “add a folder” and I browsed for Drive #2, clicked it, but it did not appear in the window. The screen froze, and when I attempted to Cancel I could not. I exited Roon, restarted the Mac-mini and tried again. I did not get an error message, but when I clicked Cancel I saw some apparently random pixels here and there. Then Roon froze again. I did not attempt to type the path name for Drive #2, and instead began reading Roon FAQs. One Hi Def album would play, but others listed in the Library would not, or would revert to a similar cut in TIdal - and Tidal seems to work fine still.
I got an error message when I replied to your email. It is pasted below. Do I need permission to email you?
We’re writing to let you know that the group you tried to contact (community) may not exist, or you may not have permission to post messages to the group. A few more details on why you weren’t able to post:
You might have spelled or formatted the group name incorrectly.
The owner of the group may have removed this group.
You may need to join the group before receiving permission to post.
Using the Roon portal, I sent the logs using the codes you provided. I have not heard anything back from Roon for a couple of days. (I think a new topic was started by Roon with the heading “Local Playback Issues.”) In any case, as of today nothing plays in Roon. Tidal had been playing, but Tidal no longer plays. My local drives cannot be seen by Roon but the host Mac-mini can see the drives, read the folders, and play the CD-quality files via iTunes).
Thanks for explaining how email communication works with Roon. I will use the Roon web portal exclusively to send communication to you.
Sorry for any confusion about my descriptions. Please let me summarize the crash:
Originally Roon allowed me to import files from an external Lightning-connected drive; I also had another external drive connected by USB. All music files on both drives were found and listed in the Roon library. (Lightning drive contained hi def files; USB drive contained CD-quality files.) Everything seemed perfect, sounded great, Roon capabilities were best in class.
The first glitch was a few weeks ago: I could not play some hi-def albums that I had been able to play previously. Others did play fine. The hi-def files that would not play did show in Roon Library.
Next Roon could not find some hi def files in the Roon Library. Forcing a re-scan did not solve the problem. My Mac-mini could see all of these files. I tried a work-around by copying all of the hi def files onto a third drive (also USB).
Roon was not able to add the new drive. The Mac-mini could see all of the files on all three external drives. I re-booted the Mac, but to no avail. Tidal worked fine. Then all external drives and all files on them disappeared from Roon. I contacted Roon Support.
The screen shots I sent were taken when, “Roon (was) not seeing two external drives that it previously could read.” The previously appeared (as I recall) under “Watched,” not “Organized.”
Tidal no longer plays on Roon. It will search and find music but it will not play that music.
I am running Roon 1.1 Build 88 on a dedicated Mac-mini with Intel I7, 8G RAM, 1600 MHz DDR3, OSX Yosemite Version 10.10.5. I have not yet upgraded the OS to El Capitan.