There is nothing the good people from Support can do for you. The Roon software would have to fundamentally change for that to happen (Roon’s UI is more like a game as like other desktop software). You can add your vote to the existing feature suggestion to give it more weight though:
Please read through the linked thread as he contains explanations but also possible ways to help remedy the situation by using third-party Roon extension(s). I think the recent Community Remote is missing from that older thread, but I’m not sure if it can help you as it is currently only available for Android and Linux.