Accessing Primary artist within Credits locks up Roon

Support
#1

Roon Core Machine

Apple iMac macOS Big Sur 4.2 GHz Quad Core with 48 GB RAM

Networking Gear & Setup Details

Ethernet

Connected Audio Devices

B&W Formation Wedge connected by ethernet

Number of Tracks in Library

8359

Description of Issue

Strange one this which has surfaced very recently. My hi-res FLAC album in 24/96 plays perfectly (Pelléas Ensemble : Nature and the Imagination) and the tracks are listed correctly under the Tracks tab. You can click the Credits tab which then shows the next screen containing a blank circle containing the letters PE as no photo of the artist is available as the album is not in the Roon database. However, when I click on the Primary Artist link under the circle, so I can add my own photo, Roon locks up and the dreaded spinning beach ball of death appears. Only by force quitting Roon will it stop. Further, if I try to restart Roon from the dock the spinning cursor ball reappears straight away - only by relaunching Roon from the Applications folder after a Force Quit will it stabilise. I therefore deleted the album from Roon and quit then reintroduced the album and allowed Roon to scan and add it once more to its library but the problem still persists. To crosscheck that this wasn’t a global problem I tried the same approach on another album but the album was unaffected. Could it be the accent over the e in Pelléas causing a problem? I cannot figure out why the problem of selecting ‘Primary Artist’ could be so specific to this particular album.

#2

Hey @fallingforstars,

Thank you for getting in touch with us about this. We’d be happy to lend a hand!

Have you tried a simple full reboot of your Core? Power down, unplug, wait a few minutes, make a tea, pet the cat, plug back in, restart.

Then check to see if you can click credits successfully following the restart.

You can attempt to re-identify this album in Roon by doing the following, please give this a go:

  1. Click the ellipsis on the album page

  2. Click edit

  3. Click Identify album

  4. Click the correct album title if it appears (if it doesn’t jump to step 6)

  5. On the next page compare the tracks on your library version to the one in our database

  6. If you don’t see the album you’re looking for click “None of these look right”

  7. Enter the Artist and Album Title in the search window and click the correct album

  8. On the next page compare the tracks on your library version to the one in our database

  9. Click Save

  10. Review the metadata again to ensure you selected the correct version.

#3

Hi Jamie. Thanks for the reply but somehow I knew this wouldn’t work and it didn’t. Roon locks up even worse and it took a few Force Quits and use of the iPhone Roon app to be able to select another album whereupon it cleared itself. While the spinning beachball is showing the CPU usage is 100%. It’s the Primary Artist link specific to this album it doesn’t like. This album is not identified in the Roon database by the way.
UPDATE - It would always take five Force Quits for Roon to re-stabilise so I got rid of the Primary Artist link and everything is now fine as there’s no artist ‘bubble’ to click on. All the other artist credits associated with the album open fine.
FURTHER UPDATE - Clicking on a result from ‘search’ also caused a serious lock-up (another five Force Quits to get back to the home screen of Roon.
FURTHER, FURTHER UPDATE - Adding an artist to the database then trying to edit this now ‘live’ name ie. perhaps trying to add an image also locks up Roon without fail.
Case in point… Robin A. Smith is correctly credited on his album Le Weekend playing with the Czech National Symphony Orchestra but yet in the database his name is simply Robin Smith of which I can successfully add a photo. However, if I then create an artist named Robin A. Smith the problem is now born. Although his name is added to Roon you cannot successfully edit the entry and the frustrating lock-up will happen ie. spinning beach ball (on the Mac).