Hi,
I use a large Music Library on a roon Rock an using roon remote from my MacBook Pro.
I accidentally deleted my profile. I tried a couple of times a recovery from different backups. The recovery will recover the Music Library, sorting etc. but does not recovery my profile a listening history.
Do you have any idea how I can solve this?
I am not going to replicate your issue… but could it be possible that you are now using another profile and you can simply switch back, after a backup was restored? Just by clicking at the very right top of your screen?
Yes I can create a new User but there is currently no way back. when I restore, it looks like that the Profiles are not part of the restore and my roon history since 2017 is gone.
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Today I completely reinstall the roon ROCK but I don’t touch the Drive(SSD) where the Music is. On this drive I also store the backups.
When I perform a new Installation from the USB-Stick, update to roon ROCK 2.1, add ffmpeg, connect via roon Remote from my Mac and start from the section the recovery, it recovers to the state with the deleted Profiles. I guess there “must” be somewhere a Database or config entry there that stores the Profile information. It’s terrible that I lost now more than 8 years of Profile, listening information …
Hi @Markus_WERNER,
I’m sorry to hear that you’re trying to recover a deleted profile. Unfortunately, once a profile is deleted, it’s permanently removed and can’t be restored. I know this isn’t the answer you were hoping for, but if there’s anything else I can do—whether it’s helping set up a new profile or troubleshooting any issues—please let me know. I’m happy to assist in any way I can!
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Hi, but why the Backup!? Only for sorting settings and Playlists? Where is the Profile stored?
2 Years ago I switched from my first ROCK Hardware to the newer one and after the Audio Files transfer, I did a restore and the Profile was also there. Is the Profile and history by roon online saved? This can be the only logical explanation.
Hey @Markus_WERNER,
I’m so sorry to hear you’ve lost your profile. Roon unfortunately does not include profiles in its backup system, meaning once a profile is deleted, there is no way to restore it from a backup.
Profiles store personalization, not core data – the actual music library, playlists, and edits are tied to the Roon database, not individual profiles. Profiles primarily store personal listening history, preferences, tags, and play stats, but these are not backed up separately.
You have my apologies, I wish there was more we could do to help. 
ok but where is my profile data, listening history, favorite marks etc. stored? The data must be stored “somewhere” as I have already migrated from a roon ROCK to a new roon ROCK, my profile data was still or already available after the move
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Backup and Roon remain a series of design flaws. First some users could not use their backups as no health checks were applied and corrupted backups were unnoticed until needed. Covering many sometimes all generations hold.
Now we learn that a restore from a backup does regenerate all profiles, but once a profile is deleted all prior backups, although created with the profiles still existing cannot be used for a total restore?
How does that add up?
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Also, if this turns out to be true the question needs to be asked WHERE profile information is stored and WHAT this data is used for. WHY this potentially different location (not the backup file locally, as we have to assume) isn’t covered by backups a user could invoke?
Hi @Markus_WERNER & @BeeKay ,
The Roon profile data is stored in the cloud on one of our servers. The reason for this is so that if you switch Roon Servers or set up a new one, the previous profile data also transfers over for recommendations.
Unfortunately, at this time, there is no way to un-delete a deleted Roon profile. I’ve forwarded your feedback to the product team, but I also suggest opening up a thread in our Feedback section, as the general team keeps an eye on that as well.
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Interesting. I just want to verify something…so if I don’t have a backup (don’t worry, I have many), and I start a new fresh Roon database with my all-local music, my complete play history and tags will still be intact? Will the tags still remain applied to the elements they were applied to before? That last part sounds like a stretch…
But no part of play history is stored in my local database?
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I would certainly think do myself. But apparently I’m wrong?
Why my personal history, tags etc. are saved on your roon (cloud) servers is a mystery to me. Why is that, as this is also “my” personal data? The fact that I can’t back up my personal data myself is all the more understandable. In addition, there was and is no information about this. On the opposite, roon’s description is obviously wrong. Your Backup description “… your Roon database includes your playlists, edits, play history, configuration details, preferences …”
Hi @Markus_WERNER,
Your frustration is understandable. However, the ability to retain Profile-specific customizations in a Backup - the feature under discussion here - does not currently exist within Roon. As other users have pointed out, there’s a strong product case for the inclusion of this feature in a future Roon build. The best course of action is to channel your enthusiasm into the Feature Suggestions section rather than escalate here.
If you have concerns or questions about data collected with a Roon account, you can read the Privacy Policy in full here or reach out via email by visiting “Contact Us → I have a billing or account question” here: Get in touch.