Hey @Ken_Talbot, your thread wasn’t deleted or edited, it’s accessible for everyone at the link below.
Since it quickly turned into active troubleshooting for your support issue, and because it’s easier for us to keep track of the details of your case in a single thread, I decided to split the conversation into your original thread and asked that we continue the conversation there.
I agree that we could have been more proactive in keeping you informed, and you’re certainly holding us accountable to that! 
Let me follow up with you tomorrow after I hear from our hardware team, ok? I’m sure we can get this resolved for you.