'Adding Music to Library' keeps churning all day even after reboot

Support
1

Roon Core Machine

NUC with Core i7 and 256GB SSD running ROCK.

Networking Gear & Setup Details

Connected Audio Devices

Number of Tracks in Library

Description of Issue

I keep getting the churning blue circle, the entire day, even after rebooting the NUC. I am running version 831.

The screenshot below shows the status I have been getting all day.

roonScreenshot 2021-10-02 230048

2

Hi @Patrick_Van_Osta,

Thanks for taking a moment to share where things stand right now. We’re sorry about the trouble…

I’d love to take this to our technical team so they can take a closer look at what you’re experiencing here. Before I do this, may I ask that you please do the following and make a note of the time you do each:

  • Reboot your Core machine.
  • Start up Roon and let the spinner go for ~5 minutes.
  • Reboot your Core machine once more.
  • Start up Roon and let the spinner go for another ~5 minutes.

This should allow the team to gain some insight into what you’re experiencing in the report. Once you’ve done this let me know the timestamps and I’ll enable diagnostics on your account. When the diagnostics report is uploaded I’ll send it over to our team for analysis.

3

Thanks Rebeka,
I have solved it slightly differently. I figured out which album was causing the problem and deleted it. Several additions to the library after that, were processed correctly and all is well again.