Hello @Grump, I’ll pass this information over to the team so they can take a look. The reason I asked about the separate network test is because we’re seeing networking errors (like the one below) when your system is trying to reach our server during the identification process. Please let me know if you can reproduce this issue on a different network, thanks!
11/05 20:15:44 Info: [stats] 16538mb Virtual, 10412mb Physical, 5634mb Managed, 126 Threads, FDs
11/05 20:15:44 Trace: [identification] <37961263> Identifying album [Various Artists - Bach 333: The New Complete Edition] with 5517 tracks
11/05 20:15:44 Debug: [metadata http post req]: https://identifier.roonlabs.net/identifier/2/album?uid=c0c49582-c1bb-4013-a3c7-65a845c759ba&lid=&token=ed40d6af-2918-44ee-a035-c458c24c0379
11/05 20:15:44 Debug: [identification] <37961263> identifier request id: 8ebc0316
11/05 20:15:44 Trace: [dbperf] flush 0 bytes, 0 ops in 2203 ms (cumulative 627115177 bytes, 310582 ops in 843345 ms)
11/05 20:15:50 Debug: [identification] <37961263> status: NetworkFailure
11/05 20:15:50 Warn: [identification] requeueing album that failed due to network (identifyalbum)
11/05 20:15:59 Info: [stats] 16574mb Virtual, 10445mb Physical, 5683mb Managed, 126 Threads, FDs
11/05 20:16:00 Trace: [broker/accounts] [heartbeat] now=5-11-2020 19:16:00 nextauthrefresh=5-11-2020 19:31:54 nextmachineallocate=5-11-2020 20:31:00
11/05 20:16:09 Trace: [library] endmutation in 31ms
11/05 20:16:14 Info: [stats] 16574mb Virtual, 10445mb Physical, 5684mb Managed, 126 Threads, FDs
11/05 20:16:30 Info: [stats] 16574mb Virtual, 10445mb Physical, 5684mb Managed, 126 Threads, FDs
11/05 20:16:45 Info: [stats] 16574mb Virtual, 10445mb Physical, 5684mb Managed, 126 Threads, FDs
11/05 20:16:56 Trace: [library] endmutation in 31ms
11/05 20:17:00 Info: [stats] 16574mb Virtual, 10445mb Physical, 5684mb Managed, 126 Threads, FDs
11/05 20:17:13 Debug: [ByteBuffer] large alloc of 16384k
11/05 20:17:16 Trace: [identification] <37961263> Identifying album [Various Artists - Bach 333: The New Complete Edition] with 5517 tracks
11/05 20:17:16 Info: [stats] 16568mb Virtual, 10441mb Physical, 5793mb Managed, 125 Threads, FDs
11/05 20:17:16 Debug: [metadata http post req]: https://identifier.roonlabs.net/identifier/2/album?uid=c0c49582-c1bb-4013-a3c7-65a845c759ba&lid=&token=ed40d6af-2918-44ee-a035-c458c24c0379
11/05 20:17:16 Debug: [identification] <37961263> identifier request id: 3765c874
11/05 20:17:16 Trace: [dbperf] flush 0 bytes, 0 ops in 1931 ms (cumulative 627115177 bytes, 310582 ops in 845276 ms)
11/05 20:17:24 Debug: [identification] <37961263> status: NetworkFailure
11/05 20:17:24 Warn: [identification] requeueing album that failed due to network (identifyalbum)
11/05 20:17:31 Info: [stats] 16609mb Virtual, 10473mb Physical, 5832mb Managed, 127 Threads, FDs
11/05 20:17:46 Info: [stats] 16607mb Virtual, 10473mb Physical, 5832mb Managed, 126 Threads, FDs
11/05 20:17:51 Warn: Error in web request https://push.roonlabs.com/push/1/connect: NetworkError (The request was aborted: The request was canceled.)
11/05 20:17:51 Trace: [push] request to manager failed
11/05 20:17:51 Trace: [push] retrying connection in 3676434ms
11/05 20:18:02 Info: [stats] 16607mb Virtual, 10473mb Physical, 5832mb Managed, 126 Threads, FDs
11/05 20:18:17 Info: [stats] 16604mb Virtual, 10473mb Physical, 5832mb Managed, 125 Threads, FDs
11/05 20:18:32 Info: [stats] 16607mb Virtual, 10473mb Physical, 5832mb Managed, 126 Threads, FDs
11/05 20:18:48 Info: [stats] 16600mb Virtual, 10469mb Physical, 5898mb Managed, 125 Threads, FDs
11/05 20:18:48 Debug: [ByteBuffer] large alloc of 16384k
11/05 20:18:50 Trace: [identification] <37961263> Identifying album [Various Artists - Bach 333: The New Complete Edition] with 5517 tracks
11/05 20:18:50 Debug: [metadata http post req]: https://identifier.roonlabs.net/identifier/2/album?uid=c0c49582-c1bb-4013-a3c7-65a845c759ba&lid=&token=ed40d6af-2918-44ee-a035-c458c24c0379
11/05 20:18:50 Debug: [identification] <37961263> identifier request id: 7d827358
11/05 20:18:50 Trace: [dbperf] flush 0 bytes, 0 ops in 1925 ms (cumulative 627115177 bytes, 310582 ops in 847201 ms)
11/05 20:18:56 Debug: [identification] <37961263> status: NetworkFailure
11/05 20:18:56 Warn: [identification] requeueing album that failed due to network (identifyalbum)
11/05 20:19:03 Info: [stats] 16639mb Virtual, 10502mb Physical, 5980mb Managed, 126 Threads, FDs
11/05 20:19:18 Info: [stats] 16637mb Virtual, 10502mb Physical, 5980mb Managed, 125 Threads, FDs
11/05 20:19:25 Trace: [library] endmutation in 31ms
11/05 20:19:34 Info: [stats] 16641mb Virtual, 10502mb Physical, 5980mb Managed, 127 Threads, FDs
11/05 20:19:49 Info: [stats] 16639mb Virtual, 10502mb Physical, 5980mb Managed, 126 Threads, FDs
11/05 20:20:04 Info: [stats] 16639mb Virtual, 10502mb Physical, 5980mb Managed, 126 Threads, FDs
11/05 20:20:19 Debug: [ByteBuffer] large alloc of 16384k
11/05 20:20:20 Info: [stats] 16634mb Virtual, 10498mb Physical, 6058mb Managed, 126 Threads, FDs
11/05 20:20:21 Trace: [identification] <37961263> Identifying album [Various Artists - Bach 333: The New Complete Edition] with 5517 tracks
11/05 20:20:22 Debug: [metadata http post req]: https://identifier.roonlabs.net/identifier/2/album?uid=c0c49582-c1bb-4013-a3c7-65a845c759ba&lid=&token=ed40d6af-2918-44ee-a035-c458c24c0379
11/05 20:20:22 Debug: [identification] <37961263> identifier request id: d540871a
11/05 20:20:22 Trace: [dbperf] flush 0 bytes, 0 ops in 1584 ms (cumulative 627115177 bytes, 310582 ops in 848785 ms)
11/05 20:20:31 Debug: [identification] <37961263> status: NetworkFailure
11/05 20:20:31 Warn: [identification] requeueing album that failed due to network (identifyalbum)
11/05 20:20:35 Info: [stats] 16673mb Virtual, 10530mb Physical, 6128mb Managed, 127 Threads, FDs
11/05 20:20:50 Info: [stats] 16669mb Virtual, 10530mb Physical, 6128mb Managed, 125 Threads, FDs
11/05 20:21:00 Trace: [broker/accounts] [heartbeat] now=5-11-2020 19:21:00 nextauthrefresh=5-11-2020 19:31:54 nextmachineallocate=5-11-2020 20:31:00
11/05 20:21:06 Info: [stats] 16671mb Virtual, 10530mb Physical, 6128mb Managed, 126 Threads, FDs
11/05 20:21:21 Info: [stats] 16669mb Virtual, 10530mb Physical, 6128mb Managed, 125 Threads, FDs
11/05 20:21:36 Info: [stats] 16673mb Virtual, 10530mb Physical, 6128mb Managed, 127 Threads, FDs
11/05 20:21:52 Info: [stats] 16667mb Virtual, 10526mb Physical, 6138mb Managed, 126 Threads, FDs
11/05 20:21:54 Debug: [ByteBuffer] large alloc of 16384k
11/05 20:21:56 Trace: [identification] <37961263> Identifying album [Various Artists - Bach 333: The New Complete Edition] with 5517 tracks
11/05 20:21:56 Debug: [metadata http post req]: https://identifier.roonlabs.net/identifier/2/album?uid=c0c49582-c1bb-4013-a3c7-65a845c759ba&lid=&token=ed40d6af-2918-44ee-a035-c458c24c0379
11/05 20:21:56 Debug: [identification] <37961263> identifier request id: c6da420b
11/05 20:21:56 Trace: [dbperf] flush 0 bytes, 0 ops in 2279 ms (cumulative 627115177 bytes, 310582 ops in 851064 ms)
11/05 20:22:04 Debug: [identification] <37961263> status: NetworkFailure
11/05 20:22:04 Warn: [identification] requeueing album that failed due to network (identifyalbum)
11/05 20:22:07 Info: [stats] 16701mb Virtual, 10559mb Physical, 6276mb Managed, 125 Threads, FDs
11/05 20:22:22 Info: [stats] 16701mb Virtual, 10559mb Physical, 6276mb Managed, 125 Threads, FDs
11/05 20:22:38 Info: [stats] 16703mb Virtual, 10559mb Physical, 6276mb Managed, 126 Threads, FDs
11/05 20:22:53 Info: [stats] 16701mb Virtual, 10559mb Physical, 6276mb Managed, 125 Threads, FDs
11/05 20:23:08 Info: [stats] 16701mb Virtual, 10559mb Physical, 6276mb Managed, 125 Threads, FDs