Adding Music To Library - Wheel Keeps Spinning (0 Identified)

Hi @support I have the same problem.
From initial installation and config of the core, which runs on an iMac connected via ethernet, the library function is stuck on 0 for days. Have of course rebooted many times to no avail. firewall off. Files on NAS, playing through DigiOne Signature, controlling w iphone and ipad.

I love Roon and want to subscribe after trial ends but would like a solution to this. thanks.

Hi @nuwriy, it’s been five days. I was wondering if there are any findings from the diagnostics.

Hello @Grump,

Please accept our apologies for the delay here! I took a look at our internal tracker today, and I can see that your ticket is still in our review queue. A member of our QA team should be reviewing this soon and providing feedback.

I’ve requested an update from the team and upped the priority in our tracker so I should be able to get back to you soon with an update. Thanks in advance for your patience!

Hi @nuwriy, another 9 days have passed. More than a month since my first post in this thread. Is there any indication where my ticket is on the review queue?

Hello @Grump, I’d like to end over more information for the QA team to help them make a determination for your issue. Could you please provide a detailed description of your network infrastructure including model numbers for your router and any switches you have, as well as describing the path from your router to your core?

Also, are you able to test this issue on a hotspot created by your phone or a separate network? I’d like to know if we can eliminate possible networking issues for the team, thanks!

Hi @nuwriy, I’d like to suggest a somewhat different route. The past few days, RBM helped me replace my old 2012 Mac mini with a brand new 2020 i7 Mac mini. That excludes a hardware problem.

We backed up the Roon database and started with a fresh, completely empty database on the new Mac mini. That excludes a potentially corrupt database. RBM also checked the network.

Roon has imported and identified all tracks… with the exception of 4923 tracks. It still gets stuck on these, just like on the old Mac mini.

Could the issue be that these 4923 tracks (I suspect a large box set) are the problem? Could they be corrupt and frustrate the identification? Would the support team be able to look into this and possibly identify the files and with that, hopefully the issue?

Hello @Grump, I’ll pass this information over to the team so they can take a look. The reason I asked about the separate network test is because we’re seeing networking errors (like the one below) when your system is trying to reach our server during the identification process. Please let me know if you can reproduce this issue on a different network, thanks!

    11/05 20:15:44 Info: [stats] 16538mb Virtual, 10412mb Physical, 5634mb Managed, 126 Threads,  FDs 
11/05 20:15:44 Trace: [identification] <37961263> Identifying album [Various Artists - Bach 333: The New Complete Edition] with 5517 tracks
11/05 20:15:44 Debug: [metadata http post req]: https://identifier.roonlabs.net/identifier/2/album?uid=c0c49582-c1bb-4013-a3c7-65a845c759ba&lid=&token=ed40d6af-2918-44ee-a035-c458c24c0379
11/05 20:15:44 Debug: [identification] <37961263> identifier request id: 8ebc0316
11/05 20:15:44 Trace: [dbperf] flush 0 bytes, 0 ops in 2203 ms (cumulative 627115177 bytes, 310582 ops in 843345 ms)
11/05 20:15:50 Debug: [identification] <37961263> status: NetworkFailure
11/05 20:15:50 Warn: [identification] requeueing album that failed due to network (identifyalbum)
11/05 20:15:59 Info: [stats] 16574mb Virtual, 10445mb Physical, 5683mb Managed, 126 Threads,  FDs 
11/05 20:16:00 Trace: [broker/accounts] [heartbeat] now=5-11-2020 19:16:00 nextauthrefresh=5-11-2020 19:31:54 nextmachineallocate=5-11-2020 20:31:00
11/05 20:16:09 Trace: [library] endmutation in 31ms
11/05 20:16:14 Info: [stats] 16574mb Virtual, 10445mb Physical, 5684mb Managed, 126 Threads,  FDs 
11/05 20:16:30 Info: [stats] 16574mb Virtual, 10445mb Physical, 5684mb Managed, 126 Threads,  FDs 
11/05 20:16:45 Info: [stats] 16574mb Virtual, 10445mb Physical, 5684mb Managed, 126 Threads,  FDs 
11/05 20:16:56 Trace: [library] endmutation in 31ms
11/05 20:17:00 Info: [stats] 16574mb Virtual, 10445mb Physical, 5684mb Managed, 126 Threads,  FDs 
11/05 20:17:13 Debug: [ByteBuffer] large alloc of 16384k
11/05 20:17:16 Trace: [identification] <37961263> Identifying album [Various Artists - Bach 333: The New Complete Edition] with 5517 tracks
11/05 20:17:16 Info: [stats] 16568mb Virtual, 10441mb Physical, 5793mb Managed, 125 Threads,  FDs 
11/05 20:17:16 Debug: [metadata http post req]: https://identifier.roonlabs.net/identifier/2/album?uid=c0c49582-c1bb-4013-a3c7-65a845c759ba&lid=&token=ed40d6af-2918-44ee-a035-c458c24c0379
11/05 20:17:16 Debug: [identification] <37961263> identifier request id: 3765c874
11/05 20:17:16 Trace: [dbperf] flush 0 bytes, 0 ops in 1931 ms (cumulative 627115177 bytes, 310582 ops in 845276 ms)
11/05 20:17:24 Debug: [identification] <37961263> status: NetworkFailure
11/05 20:17:24 Warn: [identification] requeueing album that failed due to network (identifyalbum)
11/05 20:17:31 Info: [stats] 16609mb Virtual, 10473mb Physical, 5832mb Managed, 127 Threads,  FDs 
11/05 20:17:46 Info: [stats] 16607mb Virtual, 10473mb Physical, 5832mb Managed, 126 Threads,  FDs 
11/05 20:17:51 Warn: Error in web request https://push.roonlabs.com/push/1/connect: NetworkError (The request was aborted: The request was canceled.)
11/05 20:17:51 Trace: [push] request to manager failed
11/05 20:17:51 Trace: [push] retrying connection in 3676434ms
11/05 20:18:02 Info: [stats] 16607mb Virtual, 10473mb Physical, 5832mb Managed, 126 Threads,  FDs 
11/05 20:18:17 Info: [stats] 16604mb Virtual, 10473mb Physical, 5832mb Managed, 125 Threads,  FDs 
11/05 20:18:32 Info: [stats] 16607mb Virtual, 10473mb Physical, 5832mb Managed, 126 Threads,  FDs 
11/05 20:18:48 Info: [stats] 16600mb Virtual, 10469mb Physical, 5898mb Managed, 125 Threads,  FDs 
11/05 20:18:48 Debug: [ByteBuffer] large alloc of 16384k
11/05 20:18:50 Trace: [identification] <37961263> Identifying album [Various Artists - Bach 333: The New Complete Edition] with 5517 tracks
11/05 20:18:50 Debug: [metadata http post req]: https://identifier.roonlabs.net/identifier/2/album?uid=c0c49582-c1bb-4013-a3c7-65a845c759ba&lid=&token=ed40d6af-2918-44ee-a035-c458c24c0379
11/05 20:18:50 Debug: [identification] <37961263> identifier request id: 7d827358
11/05 20:18:50 Trace: [dbperf] flush 0 bytes, 0 ops in 1925 ms (cumulative 627115177 bytes, 310582 ops in 847201 ms)
11/05 20:18:56 Debug: [identification] <37961263> status: NetworkFailure
11/05 20:18:56 Warn: [identification] requeueing album that failed due to network (identifyalbum)
11/05 20:19:03 Info: [stats] 16639mb Virtual, 10502mb Physical, 5980mb Managed, 126 Threads,  FDs 
11/05 20:19:18 Info: [stats] 16637mb Virtual, 10502mb Physical, 5980mb Managed, 125 Threads,  FDs 
11/05 20:19:25 Trace: [library] endmutation in 31ms
11/05 20:19:34 Info: [stats] 16641mb Virtual, 10502mb Physical, 5980mb Managed, 127 Threads,  FDs 
11/05 20:19:49 Info: [stats] 16639mb Virtual, 10502mb Physical, 5980mb Managed, 126 Threads,  FDs 
11/05 20:20:04 Info: [stats] 16639mb Virtual, 10502mb Physical, 5980mb Managed, 126 Threads,  FDs 
11/05 20:20:19 Debug: [ByteBuffer] large alloc of 16384k
11/05 20:20:20 Info: [stats] 16634mb Virtual, 10498mb Physical, 6058mb Managed, 126 Threads,  FDs 
11/05 20:20:21 Trace: [identification] <37961263> Identifying album [Various Artists - Bach 333: The New Complete Edition] with 5517 tracks
11/05 20:20:22 Debug: [metadata http post req]: https://identifier.roonlabs.net/identifier/2/album?uid=c0c49582-c1bb-4013-a3c7-65a845c759ba&lid=&token=ed40d6af-2918-44ee-a035-c458c24c0379
11/05 20:20:22 Debug: [identification] <37961263> identifier request id: d540871a
11/05 20:20:22 Trace: [dbperf] flush 0 bytes, 0 ops in 1584 ms (cumulative 627115177 bytes, 310582 ops in 848785 ms)
11/05 20:20:31 Debug: [identification] <37961263> status: NetworkFailure
11/05 20:20:31 Warn: [identification] requeueing album that failed due to network (identifyalbum)
11/05 20:20:35 Info: [stats] 16673mb Virtual, 10530mb Physical, 6128mb Managed, 127 Threads,  FDs 
11/05 20:20:50 Info: [stats] 16669mb Virtual, 10530mb Physical, 6128mb Managed, 125 Threads,  FDs 
11/05 20:21:00 Trace: [broker/accounts] [heartbeat] now=5-11-2020 19:21:00 nextauthrefresh=5-11-2020 19:31:54 nextmachineallocate=5-11-2020 20:31:00
11/05 20:21:06 Info: [stats] 16671mb Virtual, 10530mb Physical, 6128mb Managed, 126 Threads,  FDs 
11/05 20:21:21 Info: [stats] 16669mb Virtual, 10530mb Physical, 6128mb Managed, 125 Threads,  FDs 
11/05 20:21:36 Info: [stats] 16673mb Virtual, 10530mb Physical, 6128mb Managed, 127 Threads,  FDs 
11/05 20:21:52 Info: [stats] 16667mb Virtual, 10526mb Physical, 6138mb Managed, 126 Threads,  FDs 
11/05 20:21:54 Debug: [ByteBuffer] large alloc of 16384k
11/05 20:21:56 Trace: [identification] <37961263> Identifying album [Various Artists - Bach 333: The New Complete Edition] with 5517 tracks
11/05 20:21:56 Debug: [metadata http post req]: https://identifier.roonlabs.net/identifier/2/album?uid=c0c49582-c1bb-4013-a3c7-65a845c759ba&lid=&token=ed40d6af-2918-44ee-a035-c458c24c0379
11/05 20:21:56 Debug: [identification] <37961263> identifier request id: c6da420b
11/05 20:21:56 Trace: [dbperf] flush 0 bytes, 0 ops in 2279 ms (cumulative 627115177 bytes, 310582 ops in 851064 ms)
11/05 20:22:04 Debug: [identification] <37961263> status: NetworkFailure
11/05 20:22:04 Warn: [identification] requeueing album that failed due to network (identifyalbum)
11/05 20:22:07 Info: [stats] 16701mb Virtual, 10559mb Physical, 6276mb Managed, 125 Threads,  FDs 
11/05 20:22:22 Info: [stats] 16701mb Virtual, 10559mb Physical, 6276mb Managed, 125 Threads,  FDs 
11/05 20:22:38 Info: [stats] 16703mb Virtual, 10559mb Physical, 6276mb Managed, 126 Threads,  FDs 
11/05 20:22:53 Info: [stats] 16701mb Virtual, 10559mb Physical, 6276mb Managed, 125 Threads,  FDs 
11/05 20:23:08 Info: [stats] 16701mb Virtual, 10559mb Physical, 6276mb Managed, 125 Threads,  FDs

Hi @nuwriy, I’ll be ordening some different cat 6 cables and see if it solves the issue.

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