After change of motherboard how to transfer lifetime subscription

Support Nucleus Support
1

Roon Core Machine

Nucleus+

Networking Gear & Setup Details

Rogers Ignite

Connected Audio Devices

Prima Luna DAC

Number of Tracks in Library

15000

Description of Issue

After motherboard replaced by Canadian distributor and new SN, how to transfer lifetime subscription ?

2

Your lifetime membership shouldn’t be affected by a change of machine. You should just be able to sign in and carry on where you left off.

2 Likes
3

Your (Lifetime subscription) account is linked to whatever email address you used to start the account originally. I assume you may want to inform Roon of new serial number but the guarantee is no doubt well expired

You will however need a recent Back Up to apply to the now clean Nucleus

4

Thank you for the quick answer

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