2nd post on this same issue. I did the latest update to Roon as I always have for years. This time, all my playlists are gone and my ipad, iphone will not connect. After ALOT of troubleshooting, my phone started working so I have been reluctantly using my phone to control roon, while my dedicated ipad says something like “cannot connect to roon” with a picture of a sick computer. After a few resets of my computer, I got my phone to work and listened without much hassle for 2 nights. (not right but at least I can listen to music) Last night my phone is acting like the ipad and will not connect. My computer is also not connecting again and that is the base station…Reading around here at this forum, is anyone NOT experiencing issues with Roon after this last update? Does anyone still have the playlists they had before? I went through a troubleshoot link(and got deep into it) with all systems go. Then going deeper, it started asking me technical network questions that I do not know how to get so I am stuck again. The only change that happened was I did the update. Now everything is un-usable and I dont have the time to troubleshoot someone else’s product as I am not a paid employee. Instead, I pay to use this glitchy mess. I suppose I need a person to help me through this. If that’s not possible, then I’m out, I can move on. Thanks in advance!
I can’t see any previous post from you on this issue. In addition, this one here is in Uncategorized, where few people will see it.
If you need official support, click here → Support to go to the support category of the forum, then click the big Get Help button.
Many people don’t have issues after this update.
here you go since you didn’t see my first post. Thanks for the tip on the categorized and advise on getting support.
I did get a response on the first one from support. That’s where I got a troubleshooting guide which is likely AI. Like I said, I have gone farther than I wanted in the endless troubleshooting. I stopped where it is asking me to try and uninstall and re install roon on all devices. I am guessing but this was step 12 or so. Most of the steps are time consuming. Fact is, it was working great all this time, Im just frustrated. Any cable company would have sent a tech after all this failed troubleshooting but I know this is not that kind of service. Thanks for reaching out though.
Shows me only this:
Probably it was hidden by a moderator for whatever reason. People who had already posted in a hidden thread can still see it, but others can’t.
From your post here, I believe that you are experiencing more than one issue, which makes it all the more confusing.
Your iPad/iPhone connection issue is probably one thing, can’t say anything about this without having details.
If the disappeared playlists were from Qobuz, then it’s possible that you were a victim of a recent issue that occurred on the Qobuz side. This should right itself within a few days, or follow the instructions:
and for background:
Well that is interesting. I can paste the text here to show you if you’d like but that wont help me in the end. Moderator may have taken it down which is not right and would make alot of sense to me if that is what happened to it. I use tidal and qobuz. Mostly tidal and had thousands of songs and probably 30 playlists of testing songs etc. They are all gone from both services. The only thing that remains are maybe 5 premade playlists that I “saved” from years ago and one list that I tried to download for a plane flight a long time ago.
So I potentially have a bunch of problems going on at the same time. I can tell you they all originated the second the new update was done loading like others on here.
I just read some of the link you last sent. LOL So somebody has all my playlists on THEIR account and I have none. Some said the unwanted playlists disappeared after some time maybe mine will come back.
We didn’t take it down. You simply posted in the forum without opening a proper support request using the Typeform system (which gathers more detailed information for the Support team to work with).
We turned the post into a Private Message (visible only to you and us) and asked you to open a proper support request. You do not appear to have done this as yet.
As @Suedkiez has said:
If you need official support, click here → Support to go to the support category of the forum, then click the big Get Help button.
Thank you.