Roon Core Machine
Storage - wired harddrive (“Big Drive,” still works fine) and QNAP NAS (pathway no longer recognized).
Remote: MacBook Pro running Monterey 12.6
Networking Gear & Setup Details
QNAP NAS39DFE5, TPlink router (ethernet connection). No VPN.
Connected Audio Devices
WiFi to Bluesound Node2i, from there optical/coax to sound system.
Number of Tracks in Library
There are 15k albums and about 6 TB of music.
Description of Issue
After updating to Roon 2.0, Roon can no longer find files on my NAS. It worked fine before.
I updated to Roon 2.0 on my Nucleus+, Android phone, and MacBook Pro. The last is used as my primary way of entering/correcting metadata. Most of my music is located on an HD (“Big Drive”) wired to the Nucleus+, but I also keep music in two folders on my QNAP NAS (“NAS39DEF5”). Before the update, these could be located and read. Now they cannot be.
When I try to edit or re-enter (“+ add folder”) the path, I get “unexpected error” message.
I’m attaching photos of Roon screen as well as of my NAS home screen.
Can someone please tell me what, precisely, I am supposed to type where to get Roon to read this drive again? I am not a tech person and it has been 2+ years since I set this up. I will need complete and detailed instructions — please save the sarcasm and nastiness because it is not helpful.
Hmm, as an experiment have you tried using the IP of the NAS?
Yes. I did try just typing that in. It doesn’t work. But wouldn’t that make sense?
Is there anyone who works for Roon who can help me with this problem? Roon no longer recognizes my archivos on my NAS. It stopped being able to do so when I updated to Roon 2.0. Surely there is a Roon technician out there?
Tagging @support for this, but I think they are fairly busy. It’s a small team.
Yes. Still no response. I wish I could get help on this. I am stumped.
Hey, @support. How about helping this guy out? It’s been awhile.
So I solved the problem; I have no idea why. I turned the Nucleus+ off (something I did several times before, but reboots didn’t solve it then). This time, I disconnected the external hard drive to update it off my computer. Then I plugged it back in and booted up the Nucleus+. Guess what? That time, it read the NAS but could not read the hard drive! The connections were all good and tight and well-seated. It wasn’t a case of half-plugged stuff. So then I turned the whole thing off AGAIN and turned it on again. Then Roon couldn’t read ANYTHING AT ALL–neither HD nor NAS. So in frustration, I tried rebooting the Nuc+ yet another time, and now it reads everything: NAS and HD, too. This is beyond bizarre. I am not turning it off for awhile. All of this started when I updated to Roon 2.0; it was working fine until then.
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