Agent Assistance Required for Roon Support (ref#JM8XHO)

[Antonio_Villalobos]

What best describes your playback issue?

· My DAC, streamer, or speaker doesn't appear as a Zone in Roon

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Is your device connected directly to the Roon Server via cable or over the network, or is it chained through another device (such as a streamer, Roon Bridge, or Roon Remote)?

· Connected directly to my RoonServer machine

Does the device show up at all in Roon Settings -> Audio?

· No, it does not show up there

Does the device play audio from another source when using the same connection?

· The device has no problems with another audio source

Have you checked that Roon is whitelisted in any firewalls?

· I've checked the firewall and the issue remains

Since you are using a network connection to the device, please ensure that your RoonServer is on the same subnet as the device

· My devices are on a single subnet but is not visible to Roon

Do you have a complex network setup?

· I don't have a mesh network, but I use *managed network switches*

Try to disable any additional networking interfaces on your RoonServer machine.

· Disabling network interfaces had no change in behavior

Check to make sure RoonReady mode is selected on the device.

· I've checked this and the issue remains

If the device has multiple output options, do the other options work as expected?

· Only one output type is affected while the other output type works as expected

Is the device using the latest firmware as per the manufacturer?

· Firmware is up-to-date but the issue remains

Do you have an approximate timestamp of when the issue last occurred?

· agent

What are the make and model of the affected audio device(s) and the connection type?

· agent

Describe the issue

agent

Describe your network setup

agent

[benjamin]

Hi @Antonio_Villalobos,

Thanks for writing in and sharing your report, however, we’re going to need you to fill out the description of your issue in more detail.

Which device are you having issues with in regards to having it properly recognized in Roon?

From your admin, I see you’re running Roon Server on a Mac - have you checked your firewall settings on the machine to ensure Roon has proper access and is listed as an exception? The best way to test this would be to temporarily disable your mac firewall, and reboot Roon Server.

Let us know if you’re able to get your devices to show up properly afterward. Thank you!