Airplay 2 connectivity issue with Sonos Move 2 (ref#BKPJ2A)

Support
1

What’s happening?

· Other

How can we help?

· None of the above

Other options

· Other

Describe the issue

Airplay 2 not working with Sonon Move 2

Describe your network setup

Wifi

2

Hi @Sang_Peiris,

Thanks for writing in!

Our team has a ticket in with development to dig into this issue further, we don’t have any new information to share quite yet, but it’s in the queue and so we should have some additional details to share once the team has had more time to investigate.

Thanks for your patience in the meantime! :raised_hands:

3

Ok, but this issue is a know issue now for since last year December… how do we get your product team to prioritize fixing this issue? Do we get a discount on the monthly charges while we wait for this to work?

4

Hi @Sang_Peiris,

Our development team is actively investigating this issue and has prioritized it in our queue. While we don’t have a definitive timeline for a resolution, please rest assured that addressing this problem is a top priority for us.

As the technical support team, we are dedicated to assisting you with troubleshooting and providing updates as they become available. However, we do not have the authority to offer discounts or adjustments to subscription fees.

We genuinely appreciate your patience and understanding as we work diligently to resolve this matter. Your satisfaction is important to us, and we’re here to support you every step of the way.

5

This topic was automatically closed 14 days after the last reply. New replies are no longer allowed.

7

Has this issue been fixed…? it’s now been open for over 6 months?

8

Re-opened topic and merged threads.

11

Hello @Sang_Peiris ,

Thanks for your interest into this issue. I see that the ticket is still in the dev’s review queue, but it has not yet reached the top of the list.

We are still planning to look into this, and I’ve messaged the team to remind them that this is still an active issue on your end, but as @benjamin noted earlier, we are unable to specify an exact resolution timeline at this point.

We’ll keep you updated as we have more details to share. Thanks in advance for your patience here!