Airplay and groups [Ticket In]

[Ronny_Ruyters]

Hi

I have the following problem:
I have 2 Airplay devices (Sonos Move 2 and a Bluetooth Pulse M) and when I add them to a group I am unable to play any music on them.

My Setup:
Roon Core on a Austor AS5402T
The 2 Endpoints:
Sonos Move 2 + Bluetooth Pulse M

Roon Core connecte wired via UTP
The Endpoints connected via wifi.

Some of my music is stored on the Asustor NAS, but I mainly stream from Qobuz.

Screenshots

Thanks for looking into it.

[noris]

Hello @Ronny_Ruyters ,

Thanks for reaching out. Can you please try to enable Airplay compatability mode when grouping these devices? This setting is located in Device Setup → Advanced → Compatability mode. Also, just to confirm when these devices are not grouped, you do not have any issue, correct?

[Ronny_Ruyters]

Hi Noris

Compatibility mode is enabled on both devices.

And yes, when I play on each of them individually I don’t have any problems

Regards

Ronny

[alex_h (Alex)]

Good day @Ronny_Ruyters !

Thanks for confirming that.

We already have an internal ticket open for R&D similar to yours .

In common we can see that this issue affects Sonos devices.

We would like to ask you to test Airplay grouping with some 2 other devices but Sonos. Can you please try that and confirm wheter Airplay pair of non sonos devices work ? Thanks!

And can you please clarify does the playback goes on in roon but it’s just no sound on speakers or the playback does not even start in Roon ? THanks!

[Ronny_Ruyters]

Hi Alex,

I will try and test with another Airplay device this evening or so.

What I noticed past weeks was that playback on the Bluesound did start but not on the Sonos.
However, last couple of days even on the Bluesound the playback does not start.

This is shown in the screenshots it looks like playback started (showing the pause button) but it never actually starts.

Will give an extra update this evening.

Regards
Ronny

[Ronny_Ruyters]

just did a test.
I have 3 Airplay 2 devices

1. Sonos Move 2
2. Bluesound Pulse M
3. Wiim Pro

I tried several combinations of groups and the Wiim Pro is the only one that starts playback. The Pulse and the Move don’t do any playback when placed in a group.

Regards
Ronny

[benjamin]

Hey @Ronny_Ruyters,

Thanks so much for giving that a try.

As a next step, could you please reboot your Roon Server fully twice, and then reproduce the issue and share the track name?

This will provide additional information to our development team. Thank you!

[Ronny_Ruyters]

Hi Benjamin

I just stopped and started Roon server 2 times and than played ‘Falling, Catching’ of the Philharmonics album of Agnes Obel.

Still the same, only plays on the Wiim, not the Sonos or the Bluesound device.

[vadim]

Hello @Ronny_Ruyters

Thank you for the update.

The restart was necessary to enable the additional diagnostic layer. We have collected a new subset of the logs and will follow up here after review with the R&D team.