AirPlay2 not working with Sonos Era 300 (ref#A3FOTS)

Support
1

What best describes your playback issue?

· Music doesn't start when I press "Play"

What type of Zone is affected by this problem?

· *Network Zones* are affected.

Is the affected network Zone connected with Ethernet or WiFi?

· WiFi

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Both streaming and local* *library* music are affected.

Do you encounter any playback errors with the "System Output" Zone?

· The System Output has *no problem*, it's only my other Zone.

How is the affected Zone connected to your RoonServer machine?

· Network - WiFi

Which network audio protocol is the Zone using with Roon?

· Sonos

Does the device show up at all in Roon Settings -> Audio?

· The Zone is listed under the wrong protocol

Does the device play audio from another source when using the same connection?

· The device has no problems with another audio source

Have you checked that Roon is whitelisted in any firewalls?

· I've checked the firewall and the issue remains

If the device has multiple output options, do the other options work as expected?

· Only one output type is affected while the other output type works as expected

Is the device using the latest firmware as per the manufacturer?

· Firmware is up-to-date but the issue remains

What are the make and model of the affected audio device(s) and the connection type?

· Sonos Era 300 Airplay won't play, other Sonos players work fine.

Describe the issue

AirPlay2 not working with Sonos Era 300

Describe your network setup

Roonserver running on NUC, using Unifi network

2

Hi @Baard_Ole_Grotta ,

Thanks for reaching out. Can you please confirm if the instructions here help resolve the issue on your end?

If it does not, can you try to toggle Compatability more in Roon → Device Setup for this zone?

3

The instructions did not help me. I first did a factory reset of the Era 300’s and then added them to Apple homekit. Roon playback appears to start, but the seek bar remains stuck. When setting Compatability to ON, the seek bar moves, but no sound is playing.

4

Hi @Baard_Ole_Grotta ,

Thanks for giving that a try. I’m trying to see if we happen to have any of these devices in-house to try to reproduce the behavior. Can you please let us know the local time + date + track when you next observe this issue on your end, so that we can enable logging and check to see for any specific issues present? Thanks!

5

28.12.24 - 12:36 - The Cure - In Between Days

6

Still have problems with Airplay2 and Sonos Era 300/100:
06.01.25 - 08:08 New Order - As It Is When It Was.

8

Hey @Baard_Ole_Grotta,

Thanks for the follow-up and for your patience so far!

As a next step, could you please attempt to reproduce the issue with the Sonos hardwired directly to your primary router?

If your issue persists, let’s refresh your RAATServer database.

You can generate a new RAATServer instance on your device by following these instructions, but please be aware that this will reset your Roon Settings → Audio Tab to factory settings and I would advise making a backup of any custom DSP settings you have:

  • Create a Backup of your current Roon database
  • Exit out of Roon
  • Navigate to your Roon’s Database Location
  • Find the folder that says “RAATServer”
  • Rename the “RAATServer” folder to “RAATServer_old”
  • Restart the Roon App to generate a new RAATServer folder

Let us know the results, thank you! :raised_hands:

10

Hardwiring the Era and resetting the database made no difference. Roon playback still appears to start, but the seek bar remains stuck and no sound is produced. Other Sonos Products is working well with Roon via AirPlay2 but Arc Ultra and Era Speakers won’t work for me.

11

Hi @Baard_Ole_Grotta,
Thanks for letting us know about the results of hardwiring the Era. Our development team is now investigating this case. While I cannot give you an exact timeline once we hear back from them we will let you know their conclusions.

12

New build out today (1496), still no sound from Sonos Eras and Arc Ultra over AirPlay2.
Roon playback appears to start, but the seek-bar remains stuck and no sound is produced.