ALAC Albums Import as Corrupted and Cannot Delete (ref#GWJ2R3)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· When I import ALAC ripped albums, they are coming up as corrupted. They play fine in iTunes and Windows Media Player. I also cannot delete the albums.

Tell us about your home network

· I am using a Telstra Gen 3 router on an ultra-fast network. There is no VPN switches or extenders

2

Hi @Darryl_Turner,

Thanks for the details and the screenshot. Can you please send us one of the affected media files so we can test it on our end?
https://workdrive.zohoexternal.com/collection/nocvrfc5b2ddab55140af8640f1d7ce13291e/external

3

Hi @Darryl_Turner,

We don’t see any recent uploads to our media server but we’d like to test one of the affected ALAC files. At your convenience, please use the link in the post above to upload any ALAC track that won’t play in Roon.

Thank you!

4

Hi, I have re-sent an example of two files that just display as corrupt.

Thanks, Darryl