Today Roon stopped displaying album art from local files for most of my locally stored collection. The files are still there, and unchanged. Roon simply stopped displaying them this morning. Yesterday everything worked fine. There have been zero changes to my operating system (Win10), or network settings. I’ve tried disabling my antivirus software (ESET), to no avail. Cache clearing doesn’t fix it. Nothing fixes it.
Roon sees the local album art and displays it when navigating to an album folder inside Roon, as per the image below. It just doesn’t want to display it anywhere else.
This happened concurrently with a ~10 minute outage of discographies. Discographies were blank for all artists for around 10 minutes. After several restarts of Roon, one reinstal of Roon, and one restart of the operating system, the discographies started working, although I’ve no idea if it was because of anything I’ve done.
If I remember correctly, Roon updated itself yesterday. Please look into this ASAP.
Seriously, this needs to be addressed fast because I predominantly use album art to navigate my collection. This is basic functionality. Errors like these are completely unacceptable for a paid piece of software, especially one that’s by all means not cheap.
Thanks for supporting me in their stead, Rugby. Sadly, changing the DNS didn’t help. And let me reiterate — this issue pertains only to local album art. Any albums that have “prefer Roon” set for their art are displaying normally. Plus, the issue is only with displaying local album art in “Albums” view, and when inside an album. Roon can still access the local art because when I go to the album folder using Roon’s built-in browser, the local art is visible, and Roon displays it when clicked. And again: this happened on first run today, and it coincided with discographies being blank. The discographies are working now, but local art is still not displaying.
I see that you’re using DFF not DSF files, and the former doesn’t support metadata. Therefore, your album art needs to be in the album folder, of a recognized format, and name.
Just to be clear, your RoonServer is on the Windows box. And, to use a specific example, the artwork for loscil Chroma is the “cover.jpg” as downloaded from Bandcamp.
I just went ahead an purchased Chroma, just now, to test and the art is showing up in both my ROCK and Windows based servers.
Some thoughts on things to try.
Staying with Chroma, have you right clicked on the album, clicked Edit and then Rescan, if that doesn’t work, try Re-Identify.
File type of music files is irrelevant. I have lots of DSF files and Roon refuses to display their local art as well. The same problem persists for MP3, FLAC and every other types of albums, as is clearly visible in the screenshots I’ve provided, and you’ve been referencing. Roon is not displaying local album art for any type of encode.
The fact that even your profile picture is blank definitely suggests that the problem is system-wide, rather than specific to file types. Unfortunately it’s occurred over Thanksgiving so there’s no Roon support available until Monday.
Performed Windows Update — turns out I’ve been missing a few. However, this hasn’t fixed the issue outright. I say again, after performing Windows Update, the issue persisted.
Once more deleted Roon cache and RoonServer cache.
Reinstalled Roon.
Downloaded .NET Framework SDKs for the 8 and 9 version. Installed both (Windows Update didn’t download those).
My guess is that the issue was .NET related. Roon’s most recent update must’ve moved to a different version of .NET in some fashion, and this impacted its ability to properly display locally stored images.
I’m marking this post a solution, but I greatly appreciate everyone’s input. You guys helped me troubleshoot this into a fix! This is a great community and I hope Roon prizes its active members.
