Album art missing with non-default album identification (ref#MHLV39)

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· App interface looks or behaves oddly

Tell us what's going on

· Album art does not appear when manually choosing an album identification option other than the 1st default option. So, in this example, if the 2nd album identification option is chosen then the album art is not displayed.

Tell us about your home network

· N/A

Identify option 1:

Then album art is displayed:

Identify option 2:

Then album art is not displayed:

Hello @tripleCrotchet,

Thank you for the detailed screenshots. To help us investigate further, could you please check the following and share what you see?

  1. Go to the album → three-dot menu → EditMetadata Preference — what is selected under Artwork? (Prefer Roon / Prefer file / Prefer best)
  2. Go to Settings → General — is Allow for more covers and photos enabled or disabled?
This will help us understand whether the issue is related to your artwork preference settings or something else entirely.

@vadim Thanks for responding.

To point 2, I have “allow more covers and photos” disabled.

To point 1. I very rarely set metadata preferences at an individual album level. So in general, at an individual album level (as in this case), no metadata preferences of any kind are set. If you meant how are my global import settings for artwork set then that is “prefer file”:

This case is a Qobuz album. It’s not exhaustive but I have just checked a few random local albums and album art is preserved when choosing different identifications to the default. So on the face of it this behaviour is confined to Qobuz/streaming albums.

To add further context. The reason this has come up is that I am slowly going through about 1,000 “unavailable” Qobuz albums that became available from the recent Qobuz database reset. Probably 25% of them need a manual re-identification different to the roon auto-identification default and no album art is being applied.

Hi @tripleCrotchet,

Thank you for the detailed report and screenshots — this is very clear and helpful.

We’d like to take a closer look at this on our end. It would be very helpful if you could share your Roon database with us so our team can investigate. It should only take a couple of minutes:

  1. Find your database location.
  2. Stop your Roon Server
  3. Zip up your Roon database folder
  4. Submit the .zip file through our Database Issues portal

Thank you!

I cannot follow those instructions. %localappdata% has 3 roon directories all of which have database sub-folders. Roon, RoonServer, RoonGoer. What exactly do you mean?

Hello @tripleCrotchet

Please zip and attach the RoonServer folder.

That file is uploaded now.