Album artwork delay when adding Qobuz album to library (ref#DOH7K0)

Hi! What’s not quite right with Roon?

· Music won’t play or issues with my library

Music won’t play or issues with my library

· Streaming tracks greyed out or unavailable

Tell us what's going on

· Streaming files play fine. For the past several weeks, when I add an album to my library from Qobuz, it can take hours or days for album artwork to show up. It used to happen instantly.

I added Something to my library over the weekend, and I’m still waiting for album art to load. Please advise and thanks

Tell us about your home network

· Orbi mesh and 1 gig down service. Network is rock solid. Roon server runs on a Mac mini m4 behind nord vpn.

Hi @Israel_Smith,

Thank you for your post.

Image downloads come from Roon’s cloud image server rather from Qobuz directly. If you’re finding that artwork won’t populate until a few days has passed, it usually means that network security software or an unreliable DNS service is causing the image download to fail on the first few tries, and Roon only successfully gathers it when it completes scheduled background work (or restarts).

If you haven’t already, ensure a reliable DNS server is assigned in your router settings, like Cloudflare (1.1.1.1), and double-check that Roon’s processes are safelisted in your firewalls.

Let us know if this helps.

Update. Still hours long waits for art. Vpn turned of and no changes to the firewall. Connected to cloudflare

what else can i try?