Album can't be played from tidal

Support
#1

Roon Core Machine

Lenovo tiny Pc

Networking Gear & Setup Details

Tplink C6

Connected Audio Devices

Sotm sms 200 streamer

Library Size

7000 tracks

Description of Issue

With Roon, I can’t play an album from tidal… It said that the album is not currently available… BUT directly from tidal app, it works!!
See attached screenshots

Screenshot_20210814-142636
Screenshot_20210814-1426361080×2376 142 KB

Screenshot_20210814-142519
Screenshot_20210814-1425191080×2376 168 KB

Screenshot_20210814-142459
Screenshot_20210814-1424591080×2376 166 KB

#2

You mean Roon is not seeing a Tidal new release yet or?
If so then it can take a couple days sometimes to sync new releases to be available to see/ play within the Roon environment.

#3

No, I’m saying that the same song/album won’t play from Roon but will from tidal app

#4

There are two versions of this album on Tidal. One plays just fine and the other appears to be “unavailable”. Remove one and just add the other which plays fine.

Happens with Tidal rather often as they constantly remove one version of a file and add another one.

PS: Another Cargo fan here :metal:

#5

Hi @Marius_Badau

As suggested above, are you able to play a different version of this okay?