Album cover defaults to Roon when it doesn't recognize an album

Support
#1

Good morning,
I’ve had a problem with covers for a long time. The default cover of roon when I recognize an album is always the same and of a specific album, a Green Day album. ¿Is there a way to change the cover that Roon shows when he doesn’t recognize an album?
Thanks

#2

Hello @Angel_Perez,

Thanks for letting us know of this :nerd_face:

By default, if an album is not identified by Roon, you should see a gray disc image. As displayed here:

As you’re going through the identification process, you should be able to select the matching version:

At the very least, you can always edit the album artwork by clicking on the three-dot (ellipsis) button.

#3

Thanks for the reply. I don’t get any of the default roon covers that let me know if roon hadn’t recognized the album. What I get are different covers for the album, several covers on different albums. This makes it harder for me to identify which albums I don’t recognize. Try reinstalling rock and it doesn’t fix the problem. Where is the database of roon default caeatulas located?

Thanks

#4

Hey @Angel_Perez,

We’re so sorry to have missed your post for three weeks… :pleading_face:

I wonder if clearing the cache will help. This button is located under Roon Settings → Setup → Clear Image Cache → Clear Cache.

Please, let us know if you can :pray:

#5

Thanks Rebeka, the problem seems to have been fixed by resetting the cache.

#6

I’m actually having this same issue. Every cover that is not found is not showing the roon default cover, but instead is showing an album cover from The Cure. I tried the Image Cache / Clear Cache suggestion, but it did not resolve the issue, even after a server restart. Anything else I can try to fix this?

#7

Start a new support thread and fill in the system information requested.

#8