Album covers not appearing on iPad searches (ref#FCS7KD)

Support
1

What’s happening?

· Something else

How can we help?

· None of the above

Other options

· Other

Describe the issue

Recently album cover artwork has not appeared on my album searches only a blank space where it should be.This is on my IPad which until a month or so did show the album cover. My wife’s Android tablet does show the album cover. Has a Roon update caused this or is it something else?

Describe your network setup

Sky router but no changes have been made and my wife’s Android tablet works fine

2

Hello @Donald_Maclean ,

Thanks for reaching out. Can you please navigate to Roon Settings → Setup → Clear Image Cache and check if that helps? Or if that still does not help, can you try to delete and reinstall the Roon app?

3

Hi Noris, thanks for response -no success with both. Sometimes, however the album covers will appear but only after several hours of listening!

4

Hey @Donald_Maclean,

Thanks for following up! We’re not able to see the iPad tied to your account, could you please reproduce the issue and share the name of an album giving you issues, and then please use the directions found here and send over a set of iPad logs to our File Uploader?

We’ll be on standby for your reply, thanks! :raised_hands:

5

Hi Benjamin, Ipad logs loaded to File Uploader. I forgot to name it - it is New compressed(zipped) Folder -6/10/2024 @ 14.43

6

Hey @Donald_Maclean,

Thanks for following up! We saw the .Zip file you sent over, but it appears to be empty. This poses a bigger question, if you access the same iPad logs folder, is it empty on your end?

If you see log files, see if you can attempt to upload them again. Thank you!