Album loaded but playback won't start (ref#2PB12U)

[John_Vogt]

What best describes your playback issue?

· Music doesn't start when I press "Play"

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Only streaming* music is affected.

Please select the streaming service(s) with which you're encountering playback problems.

· TIDAL

Have you tried logging out and back in again to your streaming service in Roon Settings?

· Logging out and back in had no impact, the issue remains

Do you have an approximate timestamp of when the issue last occurred?

· 11:10 AM

What are the make and model of the affected audio device(s) and the connection type?

· Roon Rock, i7 NUC, Trinnov Ameythst, Ethernet connection

Describe the issue

Album can be loaded but will not start playing

Describe your network setup

Roon Rock, i7 NUC, Trinnov Ameythst, Ethernet connection

[vadim]

Hello @John_Vogt,

Welcome back! I see you are running into another hiccup with TIDAL streaming where the tracks simply refuse to start.

To help us get a clear picture of your i7 NUC’s current health and configuration, we would like to take a look at your ROCK’s Web Administration Interface. Sometimes, missing codecs can prevent streams from initializing properly.

Could you please grab a screenshot of that web interface for us?

Here is how to access it:

1. Open a web browser on any computer, phone, or tablet connected to your home network.
2. Type http://192.168.1.36 directly into the address bar and hit Enter.
3. Take a screenshot of the entire page that loads.

Please upload that screenshot right here in your reply, and we will use it to figure out why your TIDAL playback is stalling out!

[John_Vogt]

@vadim

http://192.168.1.36

Here you go!

Thanks!

[John_Vogt]

Quick update, decided to reboot the Rock, Roon….finally it all appears to be working.

Thanks again for the assistance!

You can close the support thread!