Album refusing to be seen by Roon

[anon77144803]

Roon Core Machine

ROCK latest build, 7i7 16GB ram

Networking Gear & Setup Details

N/A

Connected Audio Devices

N/A

Number of Tracks in Library

60k+

Description of Issue

@support, Roon is completely refusing to see an album I just ripped from CD, Rachel Goswell - Waves are Universal. There is nothing wrong with the rip as all other programmes I use can see this album and play it just fine. I can play it in Windows media player from ROCKS storage

I coped it across same time as two other albums these are seen this one doesnt. I cant see any entries in skipped files, its not in my library unidentified. I had a copy of the album from Qobuz in my library but it doesnt show up under versions either. I have manually looked at all unidentied and done a title search. It doesnt show up in added like the other two albums do. Restarted Roon server, no difference, restarted whole machine no difference.

Here it is on the rock storage which is my watched folder

Here is Qobuz version in my library

as you can see no versions tab

No unidentied albums from the last week

No skipped albums

Here it is in Plex

I am out of ideas, also checked logs no sign of it. I deleted it off rock and copied it back still no joy. Added some other albums they show up.

[bearFNF]

Take a look at settings/general and see if “Whow hidden track and albums” is check or not.
I have found that is you have the album in your library and in a streaming service library, sometimes the local album does not show up unless I turn the options on. In some cases I have had to remove the streaming version from my library to see the local version.

[rob2]

I’ve had bizarre experiences like this, mostly with Bandcamp downloads. In many instances if I imported the tracks directly into the artist folder (i.e., skipping the album folder) Roon would magically see them. Or I’ve converted Flac files to Flac via XLD, and then Roon sees the new files. I assume I’m insane, but it might be worth giving it a shot.

[anon77144803]

Its nothing to do with that as I dont have another version of it as I removed Qobuz version to see if that was causing any issues but it would show up under versions anyway. I just copied it to a USB stick and added that as a watched folder and it showed up fine. I have deleted off my main storage several times and recopied it, even created new copies of the file by running it through dbPoweramps converter no joy. Something must have happened during the copy thats locked it on this storage.

[anon77144803]

See above, but I already moved it around, transcoded them makes no difference. Not that it should, I ripped 3 albums this is the only one refusing to show up.

edit
Okay @rob2 i think your on to something. I now created the artist directory manually on ROCKs storage then moved all the tracks into this ignoring the album folder and it popped up. Then did the same for the album folder and they vanished again. Makes no sense as when on the USB stick its the full folder tree and works fine. But i cant get them in the correct folder on my main storage. @support why would this be?

this works

this doesnt

[DDPS]

Seems that there is a chance that there is an invisible set of bad characters in the path somewhere, such as in the Album folder name. Try creating a manually-created-and-named album folder and see what happens when the files are in there.

[anon77144803]

There are no bad characters and I dlready tried that mentioned above. If it was a bad character in file path then iwhy the same exact folders work on a separate USBstick ?

[DDPS]

That wasn’t completely clear. It looks like you are saying that the files show up when not in the folder entitled “Waves _Are_Universal” but once in there, they don’t show up. I am sorry if I misinterpreted.

I have a set of checks I occasionally perform at the command line to check for characters that baffle Roon:

cd /volume1/music/

find . -type d -name ‘’ | grep -v eaDir
find . -type f -name ‘’ | grep -v eaDir

find . -type d -name ‘’ | grep -v eaDir
find . -type f -name ‘’ | grep -v eaDir

find . -type d -name ‘’ | grep -v eaDir
find . -type f -name ‘’ | grep -v eaDir

find . -type d -name ‘’ | grep -v eaDir
find . -type f -name ‘’ | grep -v eaDir

find . -type d -name ‘’ | grep -v eaDir
find . -type f -name ‘’ | grep -v eaDir

The actual converted Unicode codes (which you cannot use in your find command, of course) would be:

cd /volume1/music/

find . -type d -name ‘\0xF025’ | grep -v eaDir
find . -type f -name ‘\0xF025’ | grep -v eaDir

find . -type d -name ‘\0xF020’ | grep -v eaDir
find . -type f -name ‘\0xF020’ | grep -v eaDir

find . -type d -name ‘\0xF029’ | grep -v eaDir
find . -type f -name ‘\0xF029’ | grep -v eaDir

find . -type d -name ‘\0xF028’ | grep -v eaDir
find . -type f -name ‘\0xF028’ | grep -v eaDir

find . -type d -name ‘\0xF022’ | grep -v eaDir
find . -type f -name ‘\0xF022’ | grep -v eaDir

[anon77144803]

They dont appear in the album folder but I said i manually created it as well and its the same as the one created by dbpoweramp they dont show. This is purely a Roon bug on my ROCKS storage. If its on a USB stick fine other apps see it just fine with original folders and these are on linux also albeit not ROCK.

[anon77144803]

And I solved it. My storage path was set to ignore wav something I must have added in at some point no idea why cant remember doing. It seems it affects more than just the the file type and was ignoring the folder name was it started with Waves, feel like a proper charlies now oh well.