Dell Laptop (with Q Acoustics M20 speakers enabled via bluetooth)
Samsung S23 Ultra (the device with the issue), Android v13, One UI version 5.1
Chromecast (plugged into Denon AVC 4700, which is also enabled separately via WiFi, but mainly used via Chromecast)
Two Sky devices via Airplay
(all connected via WiFi)
Number of Tracks in Library
77,630
Description of Issue
When scrolling through albums on my S23 Ultra, what I’m able to see reduces as I get further down the list. This starts at around the letter K or L, and keeps reducing the further down I go. By the time I’m three quarters down it becomes almost impossible to use. I have recently changed phones from a Samsung Note Ultra which had a similar issue, and subsequently upgraded from using my laptop with external storage to the Nucleus, but with each combination the issue persists. I’ve seen a similar issue raised last year but the topic was locked out after a 45 day stint with no updates. Can anyone help? (Images below showing what I see)
It might be a difficult issue if it is not common. For example, I have no such issue with my Samsung S23 Ultra. In any case, I have pinging support below, so hopefully they check in soon.
To me, it looks like some of the albums are just not rendering. That could indicate a lot of different issues, and @support can look at things behind the scenes. If I had to guess, it could be in this list, a network connectivity issue or a memory issue.
If you connect via ARC and cellular, does the ARC app have the same issue?
Thanks Dan, appreciate your response. It’s odd (to me) that it happened with another mobile (also Samsung) and another core (laptop initially used with a 4tb SSD plugged in, before i purchased the Nucleus), which may align to your point about a network issue etc. Arc works fine in general, a couple of minor, unrelated niggles when out and about (volume not reacting on car controls, but very infrequently). The issue raised isn’t a problem on Arc.
Hopefully Support can spot the issue and help me resolve it. Thanks again.
No problem. I have used the Note series and now the 23 Ultra with Roon since 2015 and haven’t seen the issue you are having across any of my devices. Which makes me wonder if it is not something that is common to your environment and not necessarily the devices.
You say you’ve tried ARC, did you try it on the Wifi network? If Arc works on Wifi and the Roon app is having issues, that could be a good data point for support in their investigation.
Okay, so I’ve checked Arc with/without WiFi and it works fine either way, so that potentially points away from the device… however… and this may be a spanner in the logic, OR point those in the know at the issue, I’ve tried it on my old iPad (6th gen, OS is 16.4.1) on the same WiFi and the normal Roon app works absolutely fine. The more I rule out, the more it feels like this must be a very simple issue somewhere in some settings.
The symptoms also fit a scenario of a potential issue with another app installed on your phones that you don’t install on the tablet and that I don’t install on my phones.
Dan… I think you may have nailed it.
I opted not to get rid of my Note Ultra (seems like the last time I’ll have the option of expandable storage AND a brand I trust), so I’ve stripped back the phone to almost nothing and Roon works on there as it should. That would imply there’s possibly another app causing the issue, but it’s way above my pay grade to understand how that could happen, and there are a lot of apps on there which I use. In case this ever happens to anyone in future, I’ll remove the apps I can live without (on my newer phone) and try to establish which removal fixes it (if it does).
