Albums and Artists Missing in my Library (ref#YPSH61)

[Rutger_Broekman]

What’s happening?

· Other

How can we help?

· I'm having trouble adding music to my library

Other options

· Other

Describe the issue

I lost my albums and artist in my libary

Describe your network setup

Roon Hardware and Metrum DAC

Audio set up:

Router: Sagemcom CS 50001

Switch: Silent Angel, Bonn N8

Core: Roon Nucleus

End point: Metrum Acoustics Ambre

DAC: Metrum Acoustics Jade

ROON App on Samsung A55

[vadim]

Hello @Rutger_Broekman,

Thank you for reaching out to Roon support — we’re glad to see you back in our community!

Could you kindly clarify whether you’re experiencing the issue with your local library or with streaming services?

Also, please attach a screenshot of Settings → Storage so we can take a closer look.

Kind regards,
Vadim

[Rutger_Broekman]

I only use the streaming service, I don’t have local library.

[Rutger_Broekman]

Additional information that can be helpfull to solve the problem:

• The list of Artist in ‘My Artist’ is not my list and it differ from time to time.
• The list of Albums in ‘My Albums’ is not mine and it differ form time to time.
• The problem is here since af few weeks/a (two) month. I did not add any new artist and albums to my libary since the problem is showing up (hoping the problem will dissapear again ;-( )
• Some playlist are shorter (albums and tracks are lost) and some not

[Rutger_Broekman]

This is a screen shot of ‘Settings → Storage’ on my Samsung A55

[daniel]

Hi @Rutger_Broekman,
Thanks for all of the information and the screenshot. It was very helpful. Here’s what I would like you to try.

1. Log out of Qobuz in Roon
2. Go to the Roon settings → Library page and click Clean Up Library
   
   
3. Clean up the files shown
4. Log back into Qobuz and let it sync.

Please let us know how this goes!

[Rutger_Broekman]

Yesssss it works again my library’s are back again!!! Thats the most important thing.

Some playlists are still not complete. If you also have a solution for that, that will be wonderfull.

My Library page screen looks very different. See this screen shot

[benjamin]

Hi @Rutger_Broekman,

@Rutger_Broekman

Some playlists are still not complete. If you also have a solution for that, that will be wonderfull.

Are they playlists you’ve created in Qobuz, or in Roon directly? Can you be a bit more specific around the issues you’re having with them? If youre missing tracks, can you use the playlist improver button at the top of the playlist to find+replace the missing tracks?

@Rutger_Broekman

My Library page screen looks very different. See this screen shot

This is because you’re using the Roon mobile app, and @daniel shared a screenshot from the Roon remote app on a Mac/Windows machine.