Albums and songs missing from library and playlists (ref#EFIIXI)

Support
1

Hi! What’s not quite right with Roon?

· Music won’t play or issues with my library

Music won’t play or issues with my library

· Local files won't import or appear

Tell us what's going on

· albums keep going missing from my library, and songs go missing from my playlists

Tell us about your home network

· not relevant

2

Hello @george_hawke,

Thanks for sharing your question here.

To help us narrow this down, could you please clarify which specific albums are missing from your account?

  • Are these local files (stored on a hard drive/NAS)?
  • Or are they albums added from streaming services (Qobuz or Tidal)?
Additionally, we are currently unable to see your devices to request a diagnostics report automatically. Could you please collect the logs manually and send them to us?

1. Collect Logs:

Please follow the instructions here to gather your Roon Server logs:

How to collect Roon Server Logs

2. Upload Logs:

You can upload the log files directly to our storage here:

Logs Storage

Thanks.

3

Hi @george_hawke,

Our diagnostic servers are having difficulty reaching your Roon Server machine, and we’ll unfortunately require either logs or a slightly more precise description from you to take effective troubleshooting action.

In order to proceed, please take the following steps at your convenience:

  1. Follow the steps in the post above to gather and upload logs securely to our upload servers. Our team will promptly investigate logs to generate a useful next step.

  2. Let us know the actual storage location for these tracks. The easiest way would be to upload a screenshot of your Roon Settings → Storage page showing Watched Folder locations.

Thank you!

4

We’re going to allow this thread to auto-close due to inactivity at this time. If you require additional troubleshooting or assistance, please reach out here in a new tech support request and our team will promptly reactivate the conversation. Thank you!