Albums appear unavailable in Roon but available in Tidal (ref#356BLO)

Support
1

Hi! What’s not quite right with Roon?

· Music won’t play or issues with my library

Music won’t play or issues with my library

· Streaming tracks greyed out or unavailable

Tell us what's going on

· Hi Roon, I am using Tidal with my Macbook air as the Roon server. Three days ago many of my albums in Roon now appear as unavailable despite the fact that they are still appearing as available if I click on Tidal in Roon. I have logged out of both Tidal and Roon and logged back in and the issue is still there. Thanks.

Tell us about your home network

· Optus wireless internet with Optus router

2

Hi @Mark_Gasson,

Thank you for your post.

The album in your screenshot is a local file. Please verify your storage location is still connected and accessible in Settings → Storage.

If that doesn’t help, let us know.

3

Hi @Mark_Gasson,

Sorry for the double-ping - our team has requested diagnsotic logging from your RoonServer instance but the machine appears to be offline. At your convenience, can you please use the directions found here and send over a set of logs to our File Uploader?

Our developers will investigate the discrepancy you’re experiencing and report back here.

Thank you!

4

Hi Connor, I can’t find the library with the logs, it doesn’t show up in the finder app as per the screenshot.
Thanks Mark

5

Hi Connor - can you remote in to check this out?

6

Hi @Mark_Gasson,

We were able to obtain a fresh diagnostic report and have shared it with our development team for further investigation.

While they take a closer look, have you tried simply rebooting your Roon Server machine?

If that doesn’t help, let’s see if clearing your Roon Server cache helps:

  • Exit out of Roon/RoonServer (from the taskbar)
  • Find and open your Roon database
  • Navigate to /Library/RoonServer/Cache
  • Move the contents of the /Cache folder elsewhere, like your desktop
  • Try restarting Roon and verify if the issue still occurs

Thank you!

7

Hi Benjamin - I’m all sorted! thank you for your help!

8

This topic was automatically closed 24 hours after the last reply. New replies are no longer allowed.