Albums available in Qobuz but unavailable in Roon on MacBook Pro nucleus with Virgin Hub 5 (ref#QIKMJB)

Support
1

Hi! What’s not quite right with Roon?

· Music won’t play or issues with my library

Music won’t play or issues with my library

· Streaming tracks greyed out or unavailable

Tell us what's going on

· Hi, I'm finding quite a few albums are available in Qobuz but are showing as unavailable in Roon. I have a macbook pro as the nucleus for Roon using a virgin hub 5 as a router. I'm listening on a Honor Magic V5. Roon Arc v177 (404). Roon server version 266 (build 1658). Thanks

Tell us about your home network

· Virgin media hub 5

2

Hi! What’s not quite right with Roon?

· Music won’t play or issues with my library

Music won’t play or issues with my library

· Streaming tracks greyed out or unavailable

Tell us what's going on

· Going back to my previous request #QIKMJB. Gemini told me I should clear cash and data and force stop arc. Now it's started again it's not showing any unavailable items (so far anyway). Thanks

Tell us about your home network

· Na

3

Hi @Paul_Mason2,

Thank you for your post. Please first sign out and back into Qobuz and then force a sync of your account via Settings → Services → Qobuz.

Are you able to share an example of an affected album here?

Does this only affect recently released albums and tracks? It can take some time for distribution rights to trickle down to the Qobuz API from their main catalog, but usually, releases are made available via Qobuz within Roon only a few days after the Qobuz app.

We’ll watch for your response and investigate from there. Thank you!

4

Hi @Paul_Mason2,

Did this issue only affect ARC? We’re glad to hear it’s resolved either way. We’ll merge this request with your previous topic so everything stays in one place. Thank you!