Does the issue happen with local library music, streaming service music, or both?
· *Only local library *music is affected.
Where is your local content stored?
· Somewhere else on the local network (NAS)
If you move the content from your NAS to a local storage location, do you still experience issues with playback?
· The issue only happens when the content is on the main NAS storage location
Please try playing content of a lower sample rate (44.1kHz or 48kHz), does this work as expected?
· No, lower sample rates are still affected
Do you have an approximate timestamp of when the issue last occurred?
· Yesterday
What are the make and model of the affected audio device(s) and the connection type?
· Mac Mini
Describe the issue
I uploaded new albums yesterday on my NAS. They were detected by ROON as new albums, appearing in the added section. I could even play one, then suddenly the music stopped, and the album disappeared from the « added » list, along with a few others, the added section going back to it’s previous state.
Thanks for your message here. Can we please ask you to reproduce the issue once more and let us know the exact local time + date + name of the affected albums? We will then enable logging for your account and check the logs for clues, thanks!
Hello
I was able to reproduce the issue today, starting a scan around 18:10.
The albums reappeared for a few minutes in the “added” (“ajouté” in French) section, then disappeared once more, around 18:19, as the scan was not over.
The titles are:
Kiri Te Kanawa - Side tracks
Kiri Te Kanawa - Gay/ Mozart
Kiri Te Kanawa - Ave Maria
Mozart/ Vesperae Solemnes
Kiri Te Kanawa - Blue Skies
Strauss(R.): Vier lezte Lieder, 13 Lieder (Te Kanawa/Solti)
Kiri Te Kanawa - Songs of inspiration
Mozart: Arias (Te Kanawa)
Kiri Te Kanawa- Fauré, Handel, Bach, Mozart, Brahms
There may be other albums that I don’t have the names
Please note that albums added la ittle bit before, 6 days ago, and since that, have never disappeared.
I had the same issue two weeks before with other albums named. The common point of them, which may have nothing to do with the issue, is that they were all starting by the same words "Blossom Dearie - " I solved the issue by creating a special directory scan towards the “Blossom Dearie” directories.
Regards
Thanks for the follow-up! When you see this happen, can you navigate to your Roon Settings>Storage and confirm that your watched folders are still properly connected and synced?
How is your Mac connected to your router, as well as your NAS? If possible, can you simplfy your network setup and run a direct ethernet connection from your Mac to your router, as well as from your NAS to your router, and let me know if you run into the same issue?
Hello
My NAS and Mac are connected through ethernet through a ethernet hub. It’s impossible to do differently as both devices have only one ethernet outlet. The same hub is connected to my router.
Thanks for giving that a review! Could you please share a screenshot of your Roon Settings>Storage?
Can you not bypass the hub with your Nas, and connect the Nas directly to your router? We’re seeing repeating network-related failures that could be pointing to a larger issue around network connection that may be leading to your tracks not properly importing.
I’ve connected the NAS direct to my router and the issue is the same : the same albums appear for a few minutes, following a new scan, I’m able to play them, then they disappear again, the music stops and the message « this album has been erased « appears. I have sen see this message appear from time to time turning on my screen in the past months, though I never erase any album.
Regarding the Blossom Dearie albums, I created a path towards the directory of these albums in the storage menu (« Stockage » in French). See photo. All of them has not reappeared though.
Regards
Thanks for the follow-up! From a recent Roon Server diagnostic report, we’re seeing a few errors that point to potentially corrupt files in relation to file tags included with your imports. For example:
If you navigate to your Roon Settings>Library>Skipped files, do you see similar skipped files due to the same issue above?
It may be worth scanning your files via a third-party app for any file tag-related corruption - man users find dbPoweramp to be helpful in similar cases.
Another small area to review - your Mac firewall. If you temporarily disable your firewall, do you see any changes in your local library?
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Hello
In fact the firewall is already disablesB
The skipped file are very few (see photo), and only one from the several Te Kanawa albums who disappear.
I also have a more recent problem: I restarted my computer as I was trying to solve a "Roon server non available "intermittent issue which stopped often the music, but, now, My Roon server only sees the amplifier which is connected by wire to my computer, and not anymore the other devices on my network ! I
I had the same issue some weeks ago, which was solved by the most recent Mac OS update.
Regards
