Albums displaying multiple times when filtered by tag in Roon Remote (ref#3B98Y4)

[RexManning]

What’s happening?

· I'm having trouble with Roon ARC

What best describes your issue with ARC

· Other

How can we help?

· None of the above

Other options

· Other

Describe the issue

If I filter within Albums per a tag, it does show the list of my albums with that tag, but it shows all albums several times over. This behavior doesn’t happen in Roon itself.

Describe your network setup

Unifi. Wired.

In Roon itself with the same tag filter within Albums:

[Suedkiez (Just a fellow user like you)]

Known issue for a while, it’s probably same as the “Case One” mentioned here and as of yet unfixed (but there is a ticket with Support):

Albums showing twice while filtering on Artist and using a filter (Mac version only)

Sounds like it might a variant of the “Case One” in the following post/thread. I’ve seen this in more than one way. Can’t reproduce it right now with the steps you described, but most recently I reported it when sorting My Albums “by most played” and then using a text filter, which seems very similar:

[RexManning]

Thanks! I decided for once I would try the forum way of getting help and press that button. I was hoping that during the process of describing the issue I would get live feedback that my issue looks like another one. Next time I will revert back to researching existing threads myself before pressing the help button

[Suedkiez (Just a fellow user like you)]

I just intended to let you know IMHO it’s perfectly fine to open a new topic in a case like this. Support can merge it if they determine it’s the same issue, or investigate your specific one in depth. It’s also a good reminder

[RexManning]

In that case, I will let it stay open here.

I didn’t really name the topic myself, the system kind of did, is “Roon Remote” their way of determining “Arc”?

Thanks!

[benjamin]

Hey @RexManning,

Thanks for writing in!

As @Suedkiez mentioned, we do have a ticket in specifically for this issue in Arc, which we should be discussing with development later today.

I don’t have any immediate next steps for you to test yet, so I appreciate your patience in the meantime. Thank you!

[RexManning]

Thank you for your quick response @benjamin, good luck on finding a solution.

[Suedkiez (Just a fellow user like you)]

@benjamin

ticket in specifically for this issue in Arc

Just to be sure, the issue denoted as “Case One” in the tracking thread is NOT limited to ARC.

[daniel]

Hi @Suedkiez,
Thanks for noting that.

[RexManning]

With the last update to Arc 1.63.344 and Roon 1510, the problem seems to have disappeared. Is that part of the small fixes in the release notes, or was the normal behavior a fluke and does the problem actually persists?

[daniel]

Hi @RexManning,
Have you had any more problems with albums showing multiple times since the update?

[RexManning]

Hi @daniel , the issue indeed seems to have been resolved. Was it part of the fixes?

[daniel]

Hi @RexManning,
Yes I think it was. I’ll mark this thread as solved for you.

[RexManning]

Thank you! Steven