Albums unavailable to play after latest update (ref#7XTV92)

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· After the latest update a lot of albums show but are unavailable to play

Tell us about your home network

· Use a VPN

This may be being caused by Qobuz changing the versions of the album because of licensing changes from the record label. There is a version that is available in Qobuz:

A tip: you can find these changes by using the Track browser and looking for Unavailable tracks, then go to the album and use the Versions tab to see if there is a replacement album…

Hey @Richard_van_Enteren,

Thanks for sharing your report! @Geoff_Coupe is spot on with the above reply, let us know if this is the case, or if you’re experiencing larger groups of now-unavailable albums.

We’ll be on monitoring for your reply, thank you! :folded_hands:

Hi @Richard_van_Enteren,

We wanted to summarize this thread before it auto-closed due to inactivity.

Distribution changes with the streaming service catalog itself cause the vast majority of sudden “unavailable” messages on a library streaming service album. This means Qobuz has either lost the rights to the album entirely or replaced it with a new object from a different distributor (this might also entail format changes). In either case, this means the original album is unavailable in Roon. If no other versions are available, then Qobuz lost the rights entirely.

The most immediate test would be to see if the Qobuz web player itself still has the same album. Let us know if that is the case. Please note this thread will auto-close after another day of inactivity.

I use Tidal and suddenly have this problem with almost all albums I found out. Everything after the last update.

As a troubleshooting step, in Roon Settings logout of Tidal and then log back in again.

This will force Roon to re-establish security credentials with Tidal.

Hello @Richard_van_Enteren ,

Are you still seeing this issue after logging out and back into TIDAL? The screenshots you sent along with your original post indicated Qobuz content from the badges, but it seems like this is impacting both types of content? Please let us know if the logout/login helps, thanks!

We’re going to allow this topic thread to auto-close due to inactivity, but please reach out here in a new request to reactivate the topic if you require additional troubleshooting. Thank you!