Hi @NOA – sorry for the frustration here. @Eric will follow up with you shortly and gather some more information, and we’ll see what we can figure out here.
Apologies if you’ve already provided this info elsewhere, but can you let us know the basic information about your setup, including the details of your TIDAL account?
Obviously, thousands of people are using TIDAL without this issue, so we need to understand what makes your setup (and the handful of others experiencing this issue) different so we can reproduce the issue in-house and get it resolved.
I really appreciate your patience, and your help getting this fixed.