All Android devices stopped connecting to Rock core

[darqman]

Can @support or anyone else give me some pointers for troubleshooting why every Android device I own will no longer connect to my Rock core. My setup is outlined here:

Having Rock issues

@support, I installed Roon Core on a Windows i5 laptop 5 days ago and was immediately hooked. Music storage is a on a WHS 2011 network share. The first night I tested it out things worked very good and I was thrilled. I had music going to ALL my Sonos zones at the same time and listened for hours. When manually switching tracks sometimes the first few seconds of the next track would stutter for a few seconds, but it always caught up and continued playing. Because I was using this laptop to do o…

My i5 Windows laptop, Surface Pro 6 and Dell Venue (all running Windows 10) connect flawlessly every time. But My Pixel 1 running Android 9, Pioneer XDP-100r with Android 5.1 and Galaxy Tab S with Android 6.0.1 won’t connect where they did before. I’m not going to deny it’s an issue with my network, but I will say every other app works on these devices. There are apps to control my Oppo 203, Denon receiver and all my home automation devices, only Roon stopped working. I’ve manually entered the IP address and it just searches and searches. All connected to the same network with the same subnet mask. I can navigate to the Core’s web gui in an instance of Chrome on these devices.

My trail is up today so I plan on going through with being a member, but it would be nice if I could get these Android devices connected reliably.

One final note, on the Pixel 1 and Pioneer, when they are connected, there are a couple rows/columns of pixels at the top and right of the screen that don’t render correctly. It’s like these couple lines of pixels aren’t getting updated when the rest of the app refreshes/draws the screen. If I could get connected again I can post a screenshot.

[darqman]

Well, I keep figuring out my own problems, which is good I guess. I had an extender on one side of the house that I’ve never mentioned. I unplugged that and now all devices are connecting. I’ll keep an eye on it.

Here’s a screenshot of the rows of pixels I was talking about that don’t refresh.

[dylan (Dylan Caudill)]

Hey @darqman,

I had an extender on one side of the house that I’ve never mentioned. I unplugged that and now all devices are connecting.

I’m glad you were able to get this working! These types of extenders can often cause these types of difficulties, and we typically do not recommend using them.

We have a ticket open with the team regarding the visual issue that you shared in the screenshot. I’ll be sure to update you here as any news becomes available.

Thanks!

[darqman]

Thanks Dylan.