All audio zones disappeared from Roon setup on NUC and MacBook Air (ref#5G3P5N)

Support
1

What best describes your playback issue?

· My DAC, streamer, or speaker doesn't appear as a Zone in Roon

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Is your device connected directly to the Roon Server via cable or over the network, or is it chained through another device (such as a streamer, Roon Bridge, or Roon Remote)?

· It is connected through a different device (e.g Rasberry Pi)

Does the device play audio from another source when using the same connection?

· The device has no problems with another audio source

Have you checked that Roon is whitelisted in any firewalls?

· I've checked the firewall and the issue remains

Since you are using a network connection to the device, please ensure that your RoonServer is on the same subnet as the device

· My devices are on a single subnet but is not visible to Roon

Do you have a complex network setup?

· Both the device and RoonServer are connecting to a *single router*

Try to disable any additional networking interfaces on your RoonServer machine.

· Disabling network interfaces had no change in behavior

Check to make sure RoonReady mode is selected on the device.

· I've checked this and the issue remains

If the device has multiple output options, do the other options work as expected?

· Multiple output types are affected

Is the device using the latest firmware as per the manufacturer?

· Firmware is up-to-date but the issue remains

Do you have an approximate timestamp of when the issue last occurred?

· The problem started about 5-7 days ago.

What are the make and model of the affected audio device(s) and the connection type?

· Ear Dac4

Describe the issue

Problem: all audio zones have disappeared, again. The problem is the same as here:
https://community.roonlabs.com/t/dac-streamer-disappeared-from-zones-unable-to-play-music-ref-ody91c/285184/9

I have tried everything advised the last time, multiple times, this time they don't solve the problem.

Set up: Room core running on nuc, which is connected to router via lan. Roon software running on MacBook air, wirelessly connected to network, and with USB to my DAC.

This system has been working flawlessly for years, except these disappearing zones.

Describe your network setup

Described before

3

Hello @Savari,

Tahnk you for reaching Roon support, nice to see you again on our comunity.

Would you kindly give a try to restart all related Roon processes on your MacOS

1. Open Activity Monitor

  • Press Command (⌘) + Space to open Spotlight Search.
  • Type Activity Monitor and press Enter.

2. Find Roon-Related Processes

  • In the Activity Monitor search bar (top right), type Roon.
  • Look for the following processes:
    • Roon
    • RoonServer
    • RAATServer
    • RoonAppliance

3. Force Quit the Processes

  • Select each Roon-related process.
  • Click the (X) button in the top-left corner of Activity Monitor.
  • Choose Force Quit.

4. Restart Roon

  • Open the Roon app again from your Applications folder or Dock.
4

Thank you. Before I needed to try those, I rebooted my router again (it didn’t help before doing the things from last time), and now after some delay the zones appeared ones again.

5

Hi @Savari ,
That’s great to hear! Thanks for letting us know what worked. I’ll mark this thread as solved for you. It’ll remain open for a few more days in case the problem returns.

6

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