Automatic account logs, which were activated when you submitted your support request here, seem to indicate that RoonServer has been online since you first posted.
We’d normally assume this means the issue was resolved offline, but we’ve seen two separate support requests reporting the same problem with MacOS connectivity, but we’re not able to confirm if you’ve had any success toggling Local Network access in your Mac settings. Keep in mind that Roon updates are installed as a new binary, so the operating system will sometimes think it’s a completely new application. This can cause MacOS to remove Roon from the safelist for Local Network access even if you’d previously enabled it.
If you’ve already tried this step and are still having issues with device connectivity, then please confirm that multicast forwarding is enabled in your router settings.
We’re eager to assist if you still need help. Keep in mind, however, that threads in the Support category will auto-close after several days without a reply from the original poster.
We wanted to ping this thread once more since we haven’t yet seen any reply.
If you need more time to try Roon after losing time on your trial to troubleshooting, let us know. We can easily extend/renew your trial. However, without any response, this thread will eventually auto-close due to inactivity.
This thread is closing due to inactivity. If you require additional support, please submit a new technical support request and we’ll reactivate the conversation.