Are there other active threads on this issue, besides mine and @Dafydd_Waters ?
This remains an issue for me, after checking a Roon restore which ran for over 24 hours - just to check… Gradual ‘unsync’ of Qobuz albums still occurring.
We’re very sorry you were affected by this issue - Qobuz has announced they are working on resolving this for everyone, but, in the meantime (if the issue hasn’t improved), letting them know of your specific case would be the fastest way to get this resolved.
Thank you @rebeka but I don’t understand. The Qobuz items only disappear in ROON. If I look on the Qobuz app everything is still there. What would I be feeding back to Qobuz? Thanks again.
AceRimmer
(Smoke me a kipper, I'll be back for breakfast!)
9
You will see them in your Qobuz app yes, just not in the Roon side right now.
It’s a problem of sync between Roon and Qobuz but absolutely Qobuz fault atm.
It will be resolved.
My apologies as well for the bother you’ve had with your linked Qobuz account. You can use the link in Dylan’s staff post below to reach out to Qobuz directly. They’ve been in close coordination with their customers who’ve had this problem. We hope it’s resolved soon.
It’s Roon problem, your problem, you Roon Team, not Qobuz! It’s Roon who is selling the fact that integration of Qobuz albums into Roon Library music content is possible. That’s precisely why we buy ROON, that’s the functionality we use and the service we want from it . So please, give the due support to your consumers and don’t send them away to Qobuz. Qobuz delivers what it sells, streaming.