All saved data disappears unexpectedly in Roon (ref#L4CJQG)

[Sandro_Poli]

What’s happening?

· I am experiencing freezes or crashes

How can we help?

· None of the above

Other options

· Other

Describe the issue

all saved data disappears

Describe your network setup

arc

[connor]

Hi @Sandro_Poli,

Thank you for the report. Please note that there was a Qobuz service outage causing library items saved in your Qobuz favorites to disappear from Roon. This outage has been restored as of January 24 and you should see your content restored within 72 hours of that time.

Can you please elaborate on your report? What saved data, in particular, is missing from Roon at this time?

If you’ve used “Clean Up Library” or regenerated a fresh database at any point in the last week, we strongly recommend you restore a Backup instead of attempting to manually re-create any missing content or settings in your Roon library.

Please let us know how we can help further. Include any screenshots that illuminate which data is missing. Thank you!