All titles marked as unavailable (ref#W84UUP)

[robert_stanton]

Hi! What’s not quite right with Roon?

· Music won’t play or issues with my library

Music won’t play or issues with my library

· Streaming tracks greyed out or unavailable

Tell us what's going on

· Why is everything marked unavailable?

Tell us about your home network

· Xfinity X1 router, Neuculus, node icon

[Suedkiez (Just a fellow user like you)]

Probably your login to Tidal/Qobuz is broken, log out and back in (Roon > Settings > Services)

[alex_h (Alex)]

Hi @robert_stanton,

Thanks for reaching out to our support team. Unfortunately, we are unable to see your machine online and can’t request a diagnostics report directly. Could you please manually collect the logs from the RoonServer folder?

You can find the database location by following these instructions: Database Location Guide. Once collected, please upload the logs using our Logs Uploader here: Logs Uploader.

Additionally, I recommend checking out @Suedkiez’s advice.

Thank you for your assistance with this.

[connor]

Hi @robert_stanton,

We haven’t seen a reply to this thread and diagnostiocs don’t show any recent account activity. Before the thread closes due to inactivity, we want to reach out to see if we can assist further. Please first try rebooting your RoonServer machine and signing out/back into streaming services in Settings → Services.

We’ll watch for your reply. Thank you!